Very good service
DANIEL R
Orland Industrial Park LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orland Park, IL 60462
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Billy at the Orland Park location off Southwest Highway truly went above and beyond for me and my family. From start to finish, he was professional, attentive, and genuinely cared about making sure our needs were met. His customer service alone made this location phenomenal, and he is a true asset to the team. The staff overall created a welcoming, efficient, and positive experience. The rental truck itself appeared very new and was extremely clean inside and out, which we appreciated. Unfortunately, shortly after beginning our trip, we experienced significant mechanical issues. The ABS warning light and Advanced Trac warning light came on, which required us to contact roadside assistance. The mechanic who came out was very kind and knowledgeable, and we were grateful for his help; however, this left my family and me stalled at a truck stop for several hours. After being assured the issue was resolved, we continued our trip, but about an hour later the truck began to frequently decelerate on its own and delivered a very rough ride. The best way to describe it was a constant jerking sensation, similar to driving with a flat tire. We remained in communication with roadside assistance throughout, prioritizing safety, but ultimately lost an entire day of travel and incurred additional out-of-pocket expenses as a result. We are currently awaiting U-Haul’s resolution regarding these issues. While the truck experience was extremely frustrating, I want to strongly emphasize that Billy’s exceptional service and professionalism, along with the overall quality of the Orland Park location, were outstanding and deserve recognition.
JOY BAlthough there was a different counter person, this fellow also knew how to give exceptional customer service. He had started the van and pulled it to the front door, and then wished me a safe trip. Very professional.
WILBUR HThis location will continue to get my business due to their exceptional customer service provided by the highly trained professional staff. Renting here is a very smooth and quick process, and many times they bring the vehicle to the front door for convenience.
WILBUR HService was prompt and accomodating to needs.
TODD F