They swindled us for a “cleaning fee” in cash outside when we returned the trailer. The parking lot was a mud pit yet we were paying them to hose off mud from the rural area and their parking lot. The whole experience at this location was very sketchy and I would not recommend renting or returning here. If this was a real cleaning fee, U-Haul should be getting this correct? I went in to talk to the manager and it was weird. The staff was all on board for what they are doing at this location
MORGAN C
Croteau Auto Parts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orleans, VT 05860
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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WILLIAM SUnfortunately, when I arrived no one was around, but they left a number to call. The gentleman explained where to leave the Hauler and he would complete the receipt in the morning. This is a remote area, and I can understand the lack of personnel being available. The U-Haul website was provided the drop off location but reflected a different location and that caused confusion. I had to call the U-Haul main number and explain where I left the Hauler but still received a call a few days later asking if I wanted to extend my rental. I explained I dropped the Hauler off the same day I picked it up and everything was straightened out in the end.
William MBob and Joyce are some of the nicest people to deal with.
CODY TCROTEAU Auto Parts/ U-Haul is the BEST!! They are EXCELLENT! Joyce went out of her way to get us the best commercial weekend rate on a moving van. They offer the top notch, friendly, professional, high quality customer service that is so hard to find these days. Highly recommend ! Thank you!
ADAM P