Trailer Rental & Towing in Oshawa, ON at Four Guys Convenience

Truck was wet and dirty inside. Was very noisy i.e. no muffler. Staff in store were very pleasant but this is the second time I have got a truck from this location that was not in an acceptable condition. It is obvious the trucks are not being properly maintained.

Truck was disgusting and the muffler was broken and the person renting it didn’t seem to care.

We were completely shocked at the condition of the truck. It was in terrible condition, dirty, ripped chairs, dusty dash, sticky black console, rusty underbody, crushed food on the ground and dirty clothes behind the seat.

Went vert well. Thanks

Less expensive than previous rentals, fast and easy to get keys / register

Very poor service at this location, it took half hour to get the truck because the woman didnt know how to set everything up and had to call her boss. Could not speak english so i was very confused with the contract. And when i went to return it, the man just didn't say anything to us at all... not impressed. Need more trucks available in peoples own cities, driving to oshawa for that service was not worth it.

Why does the website allow equipment to be selected/rented from locations where the equipment isn’t? Every time I book with uhaul it is the same thing. I pick a location, finalize my booking and then am directed to a totally different location for pickup. It makes online booking inefficient for me and almost resulted in me not being able to pick the equipment up. The location I selected was open until 11:00pm and the location I was directed to was only open until 9:00pm. In the past, I have been directed to locations that where they were already closed. Don’t allow customers to select locations if that selection will not be honoured.

The truck should not be on the road for rental. There was a crack in the floor which blew extremely hot air into drivers foot making it unsafe to drive and painful! When I told the rental guy about this upon returning the truck he told me that he had reported several problems with the truck and it should not he on the road! It was extremely load and brakes were hard to use. It was an absolute terrible experience and the guy didn't seem to care or offer any discount for my stress and pain (burn mark on my foot). I would not rent from this place again which is unfortunate because I always use uhaul and have another move on July 23rd!

We were left hanging when the reservation I'd made for a cube van at a different location was unavailable due to the store being closed early for the holiday. I had reserved for four thirty and they closed at four... thankfully the Four Guys Convenience location had a rental that was available for our quick delivery of furniture. James was very friendly and helpful.

The staff be a little more friendly ans less rude and ignorant towards customers

Close your customers accounts right the first time so they don't get charged over $90 for 3 days when your customers only use it for 4 hours.

NEVER!!! When returning the truck, I asked if they were going to come out to check it. The woman replied that that was not necessary as I already had my receipt - she was really not interested, took the keys and then returned to the back room so I left. Upon receiving my Visa statement, I saw that I was charged an additional $83.06 as well as the estimated $66.97. After speaking to a customer representative of U Haul, I was told that the mileage was significantly higher (I''m not sure about that one) but I was also charged $50 for gas - I had filled it back up to 1/4 tank just before returning it. I will NEVER pick up a rental truck from anywhere other than a U Haul Centre and I definitely will not recommend a pick up or rental from $ Guys Convenience.

The guy at the pickup location was not only rude but didn't explain how uhaul works and didn't give us the walk around before we left. He didn't explain how many km we had free, and he didn't ask anything about out reservation. All he asked was for a drivers license, and where we were dropping off (even though my reservation said the location). I really wasn't comfortable taking the uhaul from him.

The attendants at that location have zero customer service. I have been renting from U-haul for the past 30 years; never before I have had such poor service. It’s not U-Haul company, it’s the staff at this particular location.

Keep the gas tank full for rental

I have signed up to have the Dolly and furniture pads upon picking up the van. However, none of these items were inside of the van when I picked it up. I was charged $15 for it.

Hi I am responding by saying that I reserved a van with my debit visa card and was reassured that the card would suffice to rent the vehicle. Well when I got there it wasn't. I had to track down a friend with a visa to rent the van, which was a major inconvenience as it was pouring rain. Needless to say I am not impressed. Brian

Tell them to choose another location. Uhaul is great... this location is beyond disappointing. They don't have trained english speaking staff. The process to pick up took 1 hour 15 minutes. The girl would not call Uhaul, I had to use my cell costing me! She would not do any of the suggestions from Uhaul 800#. She ran my credit card 5x and twice I was charged $1. That as of now she insists she didn't do. She took pictures of the screens and called her husband or boss? with screenshots. Speaking Korean? Horrible, Horrible experience. I was in tears. She belittled me. In the end I got through to her and was able to get the rental for one day. I originally hoped to rent for three days... and due to the situation, I returned the next day. My husband returned. I came to pick him up to find him waiting for almost half hour. She could not get her computer to work. She wouldn't give my confirmation that the van was returned. She was rude. I was not impressed that she would not give me her signature to confirm I returned the vehicle on time. I called Uhaul again and she finally signed a note that the vehicle was returned. Very stressful experience. I'll never go back. I must add that the problem complicating this experience was the fact that Uhaul has linked someone who worked for me for one day to my uhaul account. Wanting me to pay their outstanding bill. Your 800# I hope took care of this situation. The first girl I spoke with, was awesome at the 800#. We did get discounnected but she did call my home# back. Problem was I was at 4guys on a cell that the battery was dying. When I called back I was forwarded to Nova Scotia then Ontario. I just did not have battery enough. Your store people were asked to call the 800# but would not.

The lady was very rude I was interfering with her facetime

Quoted a completely different price when I showed up at the location and it took them one hour to get the order right. Then when I returned they tried to charge me because I was an hour late with the return. When I complained that they wasted an hour of my rental time because they didn't know what they were doing, they told me i should have known to change the drop off time. This is was my first experience with Uhaul. My experience with the people at the 800 number was fine but at the location it was the worst customer service experience i've had in a long time.

DO NOT RENT FROM THIS LOCATION... THE FOUR GUYS CONVENIENCE STORE @ 174 RITSON RD SOUTH OSHAWA, ONT. I HAD TO WAIT AN HOUR AND A HALF FOR THE KEY TO THE TRUCK, MY BOOKING WAS FOR 8:30AM, I RECEIVED THE KEY AT 10:00AM. I SPOKE WITH A CUSTOMER SERVICE AGENT FROM UHAUL WHILE I WAS WAITING, WHO BY THE WAY, WAS VERY HELPFUL AND APOLOGETIC. THE CUSTOMER SERVICE AGENT SPOKE WITH THE STORE OWNER DIRECTLY., AND MADE HIM AWARE OF THE SITUATION, THE STORE OWNER TOLD THE AGENT, THAT HE WAS NOT COMING RIGHT AWAY. HE WAS VERY RUDE BY THE WAY. I RECOMMEND UHAUL NOT ALLOW THESE VARIETY STORES TO RENT OUT THEIR VEHICLES......I WOULD SUGGEST RENTING A UHAUL VEHICLE ONLY FROM A UHAUL STORE LOCATION. THIS STORE OWNER MADE AN ALREADY STRESSFUL DAY A NIGHTMARE. THIS LOCATION IS THE FOUR GUYS CONVENIENCE STORE @ 174 RITSON RD S. OSHAWA ONT. DO NOT RENT FROM HERE......

The dollies are to small and metal no padding so could not move any furniture with it . Please have a few sizes available to use as i moved in to 3rd floor apt and no elavator . Thanks ...

The shop opened up 45minutes late. I was unable to get my rental at the time agreed upon through our contract. The store owner said he did not rent out your trucks anymore even though I had a valid confirmation number that was emailed to me. After 10minutes of waiting he finally went through with the transaction. I would never recommend this location to anyone and it has left me with a bad impression of U-Haul pick up locations.

He is very rude to me,,,, customer service is important for business

I attempted to use the online feature to pick up my rental. When I completed all the required fields I was instructed to enter the location and get my key. The store owner did no trust the online procedure and made me complete all the forms and license check again. Kind of makes me question why there is an online option at all.