The lady needs to be clearer with what she's saying and how she explained things. Also, I put $103 down as a deposit, and my total was something like $67, yet nobody has refunded the remaining balance, or let me know I have a refund due. Also the transmission was rough and didnt want to shift gears on time which could make the vehicle unsafe to drive and can cost you more in gas . I would like to know when I will be receiving the rest of my money because we know if i owed money or didnt fill the tank exactly if you are a tiny bit under they would be calling you the same day asking for whats owing.
JIMMY V
Kesha Travels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oshawa, ON L1J2J9
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Customer Reviews
- 3.5 Average Customer Rating
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Nice experience
DILEEP RMy experience at you haul was excellent I would not improve nothing I delt with Ruby she made my move with u haul so much easier she is so pleasant if i could give a 20 star I Would thank you Ruby for making my day that much eaiser I would highly recommend u haul to all my friend's
MONIQUE JPls state on reservation page that you cannot accept VISA Debit cards as payment for vans. My rental cost me a lot more than anticipated because I had to rent a much larger vehicle that was available. Otherwise, person i delt with was great.
Dawn WVery unprofessional, women calls threatening and demanding money that is not owed , her behaviour is unacceptable and her mannerisms is very poor , she hung up the phone mid conversation and if you read the reviews online this is normal and happens often. The worst part is that they’re thieves. That’s the bottom line. They are shady and sneaky. They are always trying to take people’s money read the rest of the reviews happened to us. They went ahead and charged $200 to a debit card that was never authorized nor use for reservation or even in the name of anybody that was on the U-Haul contract And for charges that were absolutely absurd and makes no sense 10 days later they were never authorized or given that card it simply was just used on their debit machine as a tap to pay towards the initial rental fee on pick up, not for reservation or future financial obligations And they’re charging money for after hours drop off every time even if you drop it off during regular times, these people are arrogant they steal your money, treat you terribly and my personal opinion I don’t even know why you have a continue to deal with them because it doesn’t look good for them either, my experience with these people and Keisha‘s rentals makes me not even wanna ever come back to U-Haul and nor would I ever recommend U-Haul to anybody because of my experience with them.
JORDAN T