They did not give clear instructions which led to additional fees which could have been avoided. They also would not take ownership of their mistakes.
MICHELLE W
Kesha Travels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oshawa, ON L1J2J9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Took almost an hour to get checked out. Reserved for 9am didn’t receive truck until almost 11. Got charged 20 dollars for not doing the return truck portion, yet the app wouldn’t work when I returned the truck. When I picked up truck owner had to go close contract of previous customer, I’m assuming who it also didn’t work for.
SAMANTHA Mthe drop off was bullshit!!! no one at drop off to help the drop off was in mildmay ontario and the person i talked to was an asshole!!! never again will i use uhaul just a big fuckin disapointment very frustrated and then was charged another 100$ at drop off, gas was put back to quarter of a tank where i was told swept and clean truck!!! bullshit!!! the guy who i got truck from was great!!! i want my 100$ back that was taken from me at drop off, the 100$ was not autherised to take, i will be going to see about this bullshit drop off!
KEVIN NThe shop owners were super helpful and flexiblee with the rental. Clearly they care for customer service and satisfaction.
DANIEL AI feel safe in my moving, as a alone woman it was my first time renting a 20 truck and was comfortable and easy to handle.
Aurora G