I was moving to Muskego WI 52501 and they had me dropping off the trailer in Muskegon MI 49442. I got a nasty call from the dealer there wanting to know where the trailer was at on Monday morning. The dealer in Ottumwa IA 52501, that rented it to me rented it threw Tuesday even though I told him we would drop it off on Sunday. I was told by the dealer in Ottumwa that we could drop it off at any location near to my new place. He said they would refund me for the extra 2 days. He also told me they would refund me for the blankets when I returned the trailer. We took the blankets out of the U-haul and gave them to an employee that worked there at U-haul on Forrest Ave, Franklin WI 53132. This morning I get a call from him saying I did not return the blankets because they were not in the U-haul. I explained we took them inside and gave them to an employee. They claim they can't find them. I told them to ck. Their security cameras. I paid a lot of money and was told a lot of lies. I am 84 years old and a widow and I don't need this in my life
CAROL W
Kirkpatrick Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottumwa, IA 52501
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- 4.5 Average Customer Rating
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Nothing I can think of
RODNEY NKeep doing what your doing !
RICHARD SOttumwa and Des Moines
GARY KWaited 20 minutes for service, then handed the keys and pointed to where the uhaul was…..no instructions on how to work the vehicle
LISA V