Don’t charge me for 2 days when only had the trailer for 1 day. Rented the trailer on Friday at 1:00pm and returned it Saturday morning at 10:00am. Was just told to drop it off Saturday even though the shop would be closed. So that’s what I did. Never was told to go online and check it in. Only to find out I was charged for 2 days and had to go back to the shop twice to get the credit for the extra day I didn’t have the trailer. What an inconvenience.
DAVID W
Val U Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owego, NY 13827
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Making picking up and returning faster would be helpful.
KAREN MVery helpful. The place was packed with customers, but they still provided service in a timely, polite manner.
MICHELLE LI was ignore upon showing up. The women Meredith said to the person she was on phone with ‘I should have locked the door’ I was scheduled for 8:30, it was blocked in by a tow truck forcing me to wait around 30 mins for the vehicle to be ready. It was awful and frustrating. Would not recommend this location
Jalon CThe people were friendly, however, when I went to pick up the trailer they had me hook it up alone, didn’t check to make sure everything was safe and secure, didn’t check the lights, and took 1 picture that didn’t even show the dent by the tongue that was originally there. Which worried me that I would be held liable and then just sent me in my way. I’ve rented from U-Haul multiple times over the years and never have they had the customer do all the work.
Dawn L