Facility was filthy, disorganized, didn’t have blankets ordered and paid for. Claimed to be a drop off facility and “not a U-Haul” facility. I’d borrow a friend’s trailer next time rather than use this facility. Office personnel were dismissive, not caring or concerned with lack of ordered supplies.
Michael W
Val U Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owego, NY 13827
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I will not being recommending Uhaul in general because of the gas I lost in this transaction. Tanks should be FULL when you pick them up and the customer should have to return them full. None of this nonsense trying to get as close to 3/8ths of tank not knowing how fuel efficient the vehicle is in. This should not reflect badly for the locations, they were both fine but I have nowhere else to complain about this. Uhaul is taking advantage of the customer, GAS is not cheap and neither are the rentals
Eileen GDon’t charge me for 2 days when only had the trailer for 1 day. Rented the trailer on Friday at 1:00pm and returned it Saturday morning at 10:00am. Was just told to drop it off Saturday even though the shop would be closed. So that’s what I did. Never was told to go online and check it in. Only to find out I was charged for 2 days and had to go back to the shop twice to get the credit for the extra day I didn’t have the trailer. What an inconvenience.
DAVID WMaking picking up and returning faster would be helpful.
KAREN MVery helpful. The place was packed with customers, but they still provided service in a timely, polite manner.
MICHELLE L