I was sent to this location on Saturday Morning instead of the Ortonville location that I requested to have the truck available. U Truck LLC 3165 Mullins Crt Oxford, MI 48371 did not answer their phone on Friday or saturday, I believe MOSTLY BECAUSE THEY ARE CLOSED. I was not informed this location would be a SELF beat your brains out to get the truck. If I was informed about this when I was called the day before my pick up, I would have requested an office that had people availableA ttruck should have been transfered to an office that had people available the day I was to pick it up. Your dispatch group that evedently does not have to face people need to be informed "A pissed off cusrtomer will not come back and they will spread the BAD reputation" If it was not for the great person who happened to be at that office from another company , I would have gone to another trucking firm. I probably will never use UHAUL again because of this bad experience, and I will not recommend to others.,
JAMES B
U Truck LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oxford, MI 48371
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Customer Reviews
- 2.5 Average Customer Rating
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Make sure the oil is changed, wiper fluid topped off.
Thomas RVehicle was not prepped. Lock box for keys was completely frozen…took us 45 minutes to get the key out and clear the truck from all the ice just to be able to leave. Driveway to facility was a solid sheet of ice and completely unsafe. No cell service to take the pictures necessary for checking it out or back in. Key drop box was frozen…we sat in the driveway for another 30 minutes while I called corporate to check out with them. I will never ever use this place again and I have told everyone I know not to go here for rentals!!!
NancyAnn PNo one was there manning the office and it was inclement weather. We dropped off the keys in the drop box; and no one noticed them or the truck . Therefore we got an email saying we still had the truck.
BRIAN JThe building looked abandoned.
PATRICK R