John was awesome however his location was not the location I initially reserved. I had selected a location in house springs on Tuesday and was called shortly after reserving online to be told I would be switched to a fenton location and guaranteed a 20' truck. I was told I would be called the day before to confirm everything which I did not receive a call. The morning of pickup I was called at 730am on the day of pickup only to be told that I had no truck unless I wanted to drive to Pacific which added many more miles to my trip in the complete opposite direction. Only after I complained I received a minimal discount on the cost of mileage. This experience has made me not want to use UHaul in the future.
Sarah C
Johns Towing & Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pacific, MO 63069
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Customer Reviews
- 3.5 Average Customer Rating
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The guy I spoke with he was really old and he does not talk nice to people. When I called him after I dropped the car over there he answered the phone but because of his age he did not understand us and hanged up on us 3 times. I had a question how to check out and he charged me a hundred extra because u dropped it off at eight I clock.
Haydary SI was unable to get cell service at this location and couldn’t complete the check out of check in processes on line. I had to call the 800 number later and when I told them about the problem they said I would bd charged for an overnight return even though I called in and took pictures off the vehicle being returned.
DEBORAH BEveryone there was sooooo helpful and nice. I would recommend them to anyone who needs a uhaul.
Bridget BJohn and the guys are great to work with and I appreciate their timely service and check-in, check-out.
Joseph P