Big fail on the app. I did everything in advance to speed up the process and there was some issue on the app where I said to call a number for assistance. I waited on hold for 10 minutes and got frustrated so I walked into the location. Thankfully no one was there and a person was able to take care of me. The app experience was a huge failure.
DAVID F
BP Storage & Moving
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Bay, FL 32905
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very good service from Nick he was very helpful thank you for your help
PARESH Ccharged me a cleaning fee and I had made sure this was swept out and clean. no damage. used vehicle less than 4 hours.
HEIDI AI reserved a 10' truck on-line. The locations offered were not in an order that showed distance so I had to look up the address of each location to see which ones were close. After I signed up there were 8 pages of insurance and add-ons that I had to decline. Ridiculous. Once I got to the facility to pick up the truck I had to pay using my physical credit card but I already gave all my credit card information online. I also had to decline insurance etc. two more times. The facility was OK. I received probably 8 or 9 text messages. Too many. I also received a phone call asking where I was going to return the truck. They wanted to know the zip code which I did not have because I was driving. I told them I already had the return place chosen on-line. They told me they had no access to see what I did on-line and then they threatened me if I returned the truck to the wrong place I would be charged a fee. The return went OK once I was finished with the truck. I wasn't a good experience with corporate although the truck and rental locations were OK. Maybe Penske next time.
Thomas NThe staff are always friendly and helpful!!
STEPHANIE L