You rented us a vehicle that had the gas line cut and the tank was empty. We didn’t realize this and promptly took off; we quickly saw the empty tank and stopped for gas—all of the gas leaked out. This led to 3 hours of roadside service. The service provider said, “this happens all the time! In fact, your tank already has a plug in it from a different event. I’ll plug in and you can drive it in 10 min.” He did repair it. It took another hour. Eva, the customer service agent was the best part of the experience. She was very helpful in getting us a Lyft back to our car. When we returned the vehicle, the fob had been working on and off all day — the van would not lock which led to another call with customer service. Lastly, you charged us for gas and a fuel fee. We would like to request a refund of the fuel and fees for the extraordinary inconvenience of the day’s events, the gas we purchased, and the danger you put us in driving a van that was leaking gas.
Lisa O
Security Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Desert, CA 92211
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Customer Reviews
- 4.0 Average Customer Rating
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Had to do all the hook up myself, no available to help
TYLER ETake the time to clean the motorcycle trailer to remove the oily dirt.
ROBERT AThe location does not offer any support or assistance with the rental equipment on pick-up or upon return. They do not have anyone on staff available to connect a trailer or disconnect a trailer on return. The location was short staffed at the time of rental and at the time of return.
SEAN Mthis is a pretty good location, I'm not sure there is any room for improvement. i had an ideal experience here.
Matthew K