As soon as we arrived at the location, we were greeted with a very negative attitude and were immediately told that there were no vans available. I explained that I had a reservation, at which point the staff proceeded to ask for our information. Throughout the entire process, the staff appeared annoyed and unwelcoming, which made us feel very uncomfortable. When we were finally given the keys, the van was in poor condition and appeared unkempt and dirty, both on the exterior and interior. When I returned the van, I was accompanied by my supervisor because I had expressed how uncomfortable I felt during the initial interaction. Unfortunately, we were greeted with the same negative and unprofessional attitude upon returning the vehicle. Overall, this was a very disappointing experience. The customer service was unpleasant, and the condition of the vehicle did not meet my expectations. I will not be returning to this location and would not recommend it to others based on my experience.
Anitza J
Security Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Desert, CA 92211
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe front tires were bald....like down to the steel belting with metal exposed. Had a blowout in the middle of nowhere and waited four hours for a tow truck to install new tires. One front blew out and the other was bald and had the exposed steel belts. Ruined my day and ruined my customers day who I was using the truck to serve. Really really dangerous and bad maintenance protocol to miss the condition of those tires. I should be able to hop in the truck and drive without worrying about maintenance and condition of vehicle. That is your job to worry about
Evan TGreat customer service very friendly. I would recommend this store to any of my friends. Thank you.
GONZALO BReservation information completed on Uhaul.com was not sent in FULL to authorized partner location.
Mark Fthis is a large U-Haul facility coupled with a storage facility. There is no one at the facility to help with disconnecting the trailer or repositioning it where they want it stored. I had to use self-check-in which was a major disappointment. I expected the facility to help disconnect their safety cables which are very short, very stiff and they have large spring loaded hooks that were VERY difficult to disconnect from my BMW X5. It took about 10 minutes lying on my back under the vehicle to get those oversized hooks to unhook. Self-checking likely saves U-Haul a lot of money on personnel, BUT it is really BAD CUSTOMER SERVICE.
Barry S