Very friendly and helpful staff. Great service.
Andrew W
Towmedic Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Desert, CA 92260
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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So the place we originally reserved was , "The Golden Smoke Shop" on Hwy 111 in Palm Desert. After being up all night preparing for my move, I was awakened by the owner of the shop. He said he needed 2 references to prove we were who we said we were. I told him we just rented in March and no one has asked for references then. He said, "Well they weren't doing their job then". I was half asleep and got off the phone. When we went down to get the Uhaul, the very nice employee of "The Golden Smoke Shop" said he needed 2 references or he couldn't rent us a Uhaul. I told him, it was not a job interview and we had rented in March and no one had asked for references. He said it was the boss who had told him to get the references. Not only to get the references but he would have to call these people who's names and numbers we would give him. We said, No. It didn't sound on the up and up. The employee was nice, it was the store boss who was asking for this information. We left and went to the second spot , Towmedic where we were treated very nice by a lady who knew what she was doing. What a difference it was. Towmedic is friendly plus professional. Uhaul could improve some also. If we reserve a 15' uhaul, we shouldn't get a call the day before telling us you don't have one at the location I reserved it for. That happened to me and I was told I would have to drive to Indio or Palm Springs to get it, if I wanted the 15'. What has happened to customer service??? If uhaul finds out ( after it let me reserve a particular truck) that you don't have one at that location, you need to pay someone to drive one down to the location where I reserved one. It shouldn't be on the customer to have to be driving around to find the truck that was reserved.
KATHRYN CThank you for an easy transaction
Mahmud AKatrina is very efficient.
Nicholas KWas served well at both ends of our rental. Very Pleased with the service
Tim P