My original contract was switch over this location and when I got there. This contract was under a different name as Daniel Smith. So the Van I had was taken by someone else. There was a Van there and I got to force myself and let the JC Insurance know I need that Van and even someone had it under contract later that afternoon. My Contract was also incorrect. I asked for the 100 miles discount rate and all he did was put me on the regular per miles rate. The last 8 contracts I've done. I have always did the 100 miles rate, but Im not sure if this guy knew what he was doing and also the corporate girl that switch over my contract to this location was all messed up. Very dissatisfied with this experience and rental. I even mention to the guy how dirty the VAN was and he blame it on the construction that is going on next door, but it was not about the dirt on the VAN. There was writing on windows the interior was just dirty. I have taken pictures.
SIMON L
JC Insurance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Springs, CA 92262
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Customer Reviews
- 3.0 Average Customer Rating
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The staff was nice and the location is very convenient.
Jude GThe truck was absolutely filthy. It didn’t even have a full tank of gas.
WILLIAM BThis location is the WORST. They tried to cheat me by charging me for Safe Move and 3 gallons of gas. My reservation had to be changed from another superior location to this one and my reservation did NOT include the safe move. I also only drove the van 8 miles, but they tried to charge me $18. for 3 gallons. Had to call UHaul corporate to dispute the charges. Thankfully I rent a van every Thursday, and they could see from my previous years rentals that I never take Safe move and only go those 8 miles. Also the van was FILTHY with spongy brakes. AVOID this location at all costs. Go to Dottie if you are in Palm Springs.
CHERYL OJust waited a bit for the rental contract to be processed.
Chris A