Customer did not leave a comment.William S.
Customer Reviews for JC Insurance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Vehicle was absolutely disgusting and the truck was beat up. I had to dispute all U-Hauls pre pick up pictures and the inside was covered in dog hair. The lady inside didn't ever tell me a total and charged me for a package I didn't want costing me an extra $70. The customer service was absolutely terrible and the fact that the truck was disgusting made the whole experience all the worse. I wasn't able to pick the truck up via my phone like I was supposed too due to U-Haul not having the address of the location correctly in there system. Upon dropping the truck off I couldn't return it via the app which led to having to try and get ahold of the area manager which was not a pleasant experience. For her being the face of the company for those locations her customer service skills were extremely poor. I am extremely irritated and aggravated about the whole experience. I won't be using U-Haul in the ever again especially with other truck rental companies being available and much easier to deal with!Kaden A.
The equipment and staff were great when we got it! The unfortunate part was we had to go to three different places to get our â€œguaranteedâ€ truck. It was l levy frustrating but the JC staff was amazing!!! Dotti? Not so much.Eric A.
Customer did not leave a comment.NICHOLAS V.
They didn't have a dolly that a requested.Armando C.
Second tind useing this location. Easy quick great staff. Definitely be useing them again.chris W.
There was a miscommunication and the dealer assured me I would receive my cash deposit back when I dropped the uhaul off. That was incorrect and had I been made aware of that, I would of chose an alternate method of payment. It was frustrating.Miranda C.
A bigger sign to identify the location. Possibly a sandwich board style sign on the sidewalkScott D.
AWESOME Experience!DOUGLAS C.
Customer did not leave a comment.Christopher G.
24/7 truck share feature did not work, location sharing registered me as if I was elsewhere, equipment was dirty and extremely damagedâ€”especially for being a newer model. Cost definitely goes way beyond the $19.99 advertised price.Alex A.
Great service! They were very friendly and very helpful.ROBERT C.
I did not select the insurance coverage for $10 but I was charged for it.JOCELYN P.
Friendly and efficient. Just what we were needing for a quick pickup and delivery.Robert M.
Customer did not leave a comment.DOUGLAS C.