Customer Reviews for JC Insurance
(U-Haul Neighborhood Dealer)

15 reviews

1717 E Vista Chino J-2   Palm Springs, CA 92262

(760) 537-4251

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(760) 537-4251

1717 E Vista Chino J-2
Palm Springs, CA 92262

Services at this Location:

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
1.0

The Vehicle was absolutely disgusting and the truck was beat up. I had to dispute all U-Hauls pre pick up pictures and the inside was covered in dog hair. The lady inside didn't ever tell me a total and charged me for a package I didn't want costing me an extra $70. The customer service was absolutely terrible and the fact that the truck was disgusting made the whole experience all the worse. I wasn't able to pick the truck up via my phone like I was supposed too due to U-Haul not having the address of the location correctly in there system. Upon dropping the truck off I couldn't return it via the app which led to having to try and get ahold of the area manager which was not a pleasant experience. For her being the face of the company for those locations her customer service skills were extremely poor. I am extremely irritated and aggravated about the whole experience. I won't be using U-Haul in the ever again especially with other truck rental companies being available and much easier to deal with!

Kaden A. 
Rating:
5.0

The equipment and staff were great when we got it! The unfortunate part was we had to go to three different places to get our “guaranteed” truck. It was l levy frustrating but the JC staff was amazing!!! Dotti? Not so much.

Eric A. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS V. 
Rating:
5.0

They didn't have a dolly that a requested.

Armando C. 
Rating:
5.0

Second tind useing this location. Easy quick great staff. Definitely be useing them again.

chris W. 
Rating:
3.0

There was a miscommunication and the dealer assured me I would receive my cash deposit back when I dropped the uhaul off. That was incorrect and had I been made aware of that, I would of chose an alternate method of payment. It was frustrating.

Miranda C. 
Rating:
5.0

A bigger sign to identify the location. Possibly a sandwich board style sign on the sidewalk

Scott D. 
Rating:
5.0

AWESOME Experience!

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
2.0

24/7 truck share feature did not work, location sharing registered me as if I was elsewhere, equipment was dirty and extremely damaged—especially for being a newer model. Cost definitely goes way beyond the $19.99 advertised price.

Alex A. 
Rating:
5.0

Great service! They were very friendly and very helpful.

ROBERT C. 
Rating:
4.0

I did not select the insurance coverage for $10 but I was charged for it.

JOCELYN P. 
Rating:
5.0

Friendly and efficient. Just what we were needing for a quick pickup and delivery.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • Moving Supplies

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