I booked my reservation as "pick up at the counter during business hours" instead of mobile pickup because my phone is super old and slow, but no one from U-Haul was present at the garage when I got there to pick up my rental. A kind employee from the car repair shop at the same garage told me he had no idea where the U-Haul people were and he couldn't get in touch with them, and when I returned to drop off my rental he told me they'd finally called him back and said that "they're always closed on Mondays"--even though the U-Haul site said this location would be open when I made the reservation online. Having to stand around for a half hour (at both pick up and drop off) going through the mobile self-service process really made my move-out day even more stressful. Super disappointed with the lack of service.
anne h
Black Diamond Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parsippany, NJ 07054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When I went to pickup the trailer no one was there ,they were out to lunch? The trailer was supposed to have tie downs for the vehicle. One side was damaged and unusable,forcing me to purchase my own tie downs . Totally unacceptable! Considering I was 400 miles away when I went to use the tie downs!
ALAN FMy rental went well. The van I rented was excellent and easy to drive.
ALAN CI did not interact with anyone, it was park and then drop off the keys at the front door kiosk. Entering the garage was full of potholes, large ones too. Just be careful when you arrive as you'll be bumping all over all the place.
Dennis LStaff were friendly, location was easy to access, equipment was clean, but the parking lot was full of potholes. Only advice is to refresh that but everything else was great
Abigail S