Location wasn't what I had reserved with a change to this location a day and a half prior top the move. It was supposed to be a self-serve, but per the employee, due to the current riots, not an option. However, I wasn't given a lock so when I went to return the truck (self-return) I didn't have a lock to secure the truck key. On the phone, the employee was informative and nice. In person, she seemed put out, didn't seem to like me asking questions; like we were inconveniencing her. For U-haul, if a specific location doesn't offer the type of truck I am trying to rent, DO NOT allow me to request that location and reserve the truck letting me think this is where I will pick up. To have Christian tell me a day and a half prior, and state, the new location is only .5 miles further (more than I want when I am walking and then packing a truck) is NOT good customer service or support. If your website allows me to reserve a truck at a specific location, it should be available for rent at that location.
DIANA L
SuperStorage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paso Robles, CA 93446
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Check the condition of the tires
BRADLEY DI needed a pin to secure my hitch. This u-haul location did not have any supplies available to help me. I had to drive to a nearby auto store to get the pin I needed.
ERIC VFast and friendly staff.
JOHAN VWhen suggesting load weight, I would tell customer to load 60% weight towards the hitch. Front of trailer, or Back if looking through door opening could be confusing. Sticker on inside is correct. There is an outside sticker that noted load weight to front. Staff was super sweet and helpful. Always enjoy conversation with them at pick up and drop off. I would drive past other U-hauls to rent from them again.
STEVEN S