I was late getting it back but called to rent another day. It was already reserved by someone else so I had to take it back. I was late getting it back but it was back in time for next customer. They proceeded to charge me for another whole day. So in retrospect got paid twice for 5/20/2025. Once by me, once by the next customer. My estimated cost was $70. My bill was $142.00.
Dianna C
Mt Loafer Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Payson, UT 84651
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I pickup process took at least 30 minutes. I'm not sure why the employee had to get all of the information that I had already entered into the U-Haul app concerning drop of and pickup. The process seemed way longer and more complex than it should have been and then there was price discrepancies from what the App showed me and the quote the employee was giving me. We were able to get it all figured out and get the pricing correct, but the whole situation seemed very inefficient.
Harley MMelissa and her Mom have always been fantastic to work with in every way. Super people running a business the way it should be run. They really care about their customers as paying customers but also as individual people.
Kraig WShe was great and didn’t need me to stick around
STEVEN SThe trailer drop-off location was a couple blocks away, which was a little confusing for an after-hours dropoff. I wish it had been clarified in the dropoff instructions. I did not interact with any personnel, but it wouldn't let me submit without giving a yes/no answer to "were the personnel helpful?" question
RYAN B