The day I went to pick up the 6x12 trailer that I rented went just as horribly as I expected it to but I had high hopes. I've had a run of bad luck with UHAUL over the last few months trying to get my storage shed items that were in Illinois back to Missouri. Every time I have rented, the equipment was either not at my preferred location or didn't have at all. On this day of picking up the 6x12 trailer at ACE in Pekin I learned that the store employees had not been trained on how to wait on a customer and was then told that our trailer was outside in the parking lot and we just had to go and get it. Upon walking out to the lot we discovered that the 6x12 was still hooked up to a 20' truck in the lot. So, my husband and I, both with bad backs were expected to unhook this equipment from another vehicle, lift the 6x12, drag the 6x12 over to our vehicle because we couldn't back up to it since a 20' truck was in the way and then hook up wiring and safety chains by ourselves. When we left ACE we went down to the UHAUL where our storage shed was and asked the staff there to check our trailer set up since we are not pros and discovered that it was set up incorrectly, we didn't have the correct hitch and if we had hit a bump in the road the hitch would have come disconnected and could have caused a serious accident, wrecked a UHAUL which i'm sure you would have sued me for and people driving on the highway behind us could have been killed. Thank goodness for the staff at 2909 Court Street, i'm sure they saved lives that day. While the staff at ACE Hardware were wonderful and as helpful as they could be, this should never happen. I was trying to imagine two elderly or disabled people renting a Uhaul and being told to go get it in the lot and finding what we found, a trailer still hooked up to a 20' truck and having to lift this trailer and hook it up themselves. This should never happen! People could have died that day if the staff at another facility weren't there to help us out. Please remove UHAUL from that location or train the people there on how to handle rentals and hookups before someone dies. I will never recommend that location and will warn people away from it as much as I can.
dawn b
Ace Hardware 661
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pekin, IL 61554
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Customer Reviews
- 2.5 Average Customer Rating
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This was not a good recommend place to return equipment. They do not deal with U-Haul rentals and equipment much at all.
David BFlat tire on trailer. Only repair service was over an hour away. I was in an area of farm tractors and implement dealers. Uhaul needs to improve its support network. The man who came brought a new tire already to go on the rim. He was excellent. His name was Walker and he came out of Lake City Florida while I was parked on US 19 north of Cross City Florida.
LAURENCE CThe knowledge of the staff at the pickup location was seriously lacking. Better trained and more capable staff.
ELMER MI had a great experience with pickup. They gave a very personal touch that is rare these days. I could not be happier with how everything went.
David M