Trailer Rental & Towing in Pembroke Pines, FL at OB Cellular

Good custumer service!!

Check in and check out was speedy

nice customer services.

This experience has been a nightmare. I have used U-Haul in the past and normally have not had issues. I am currently an Operations Manager for my company and will be needing to rent moving trucks often in the near future for some of my staff, however after this experience, I plan on using a different company. It first started when I made a reservation to pick up at a U-haul Center. U-Haul then sent me an email changing the location. When I rent to the location it was a cellphone store. When I made the reservation I ordered a dozen furniture pads, a 2 wheel hand cart and a furniture dolly. The store did not have any furniture pads and no furniture dollies. They said they see I ordered it but they don't have and they stated that U-Haul does this all of the time. They schedule things when the store has no supplies.I told her I need the furniture dolly and her response to me was "You can go to Home Depot and purchase one." I also wanted to buy a lock for the truck and they did not have any. The lady removed the furniture pads and furniture dolly and I signed the paperwork. From there another gentleman took me to the truck and showed me how to attach the vehicle transport trailer. After he did I left. When I loaded my car on the trailer the door would not open because it was hitting the wheel cover on the trailer. I had to open the car window and climb out of the window. I had to leave the car running so I could roll up the window. I then had to get a broom stick to squeeze in the door opening and push the car off button and lose the door. I called a friend of mine who worked for U-Haul and explained to me the wheel covers fold down. The gentleman at U-Haul never told me this. I determined that I would need the free month storage from U-Haul at a location near where I was moving. I called U-Haul and they set that up for me. It was 45 miles from where I moved but I accepted as I would need it. On today's date, I called U-Haul before I returned the truck and the lady on the phone stated that when I called for the free month storage, the person never put it in the system and she didn't show me getting a storage and the place the U-Haul was scheduled to be returned was real close to where I was. I ended getting another storage somewhere else and returned the truck. I have to say that with the exception of the performance of the truck and the return process, this has been a complete nightmare using U-Haul. It was a very unprofessional experience and stressful. I cannot say that I will be using this company again for the future moves. U-Haul must schedule locations that have what the clients reserve and not send them to cell phone stores. I have scratches and scuff marks on some of the stuff moved now because there were no pads and had to find another storage place. As stated before, the drop off location was great.

Some of operators don't want to be bother ,I had to call in different occasions,I had both extreme best was Christine and Vicky ,worst was Stacy claiming she was the manager ,on top of all they made 2 reservation ,the one I had the gave me one price on insurance 199 for truck and,car transport, when I went to pay they say no,that's not how it goes and all that explanation, I end it up paying and talking to another girl that the office put me to talk to in wish she say that they all ready gave me a discount ,I say what duscount no one ever even mention that ,so please stop ,stop right there ,it was such of hussle ,and Stacey was sending me from my house to get the truck and transport so far from where I live ,I told her no way she say that's the only one we have available, I ask can you transfer me to the manager please ,she say she is the manager I knew she wasn't specially how she was answering ,her education level was not there ,suddenly she say I got one closer that's it I had no other choice ,my time was limited I had to call them ,to see where is my pick up destination ,one person call me I miss the call when I call back the rude lady say you wait till we call you I say OK ,fine I'm at work not much time to still complain ,I was against time do to my work I need to move ,I rely on your company I always do ,for anything ,without thinking that in my most stressful time was going to be like that ,from airport I went to get truck, then we look at the transport it had a complete bad tire the guy say font worried youll have fix before you get here,I was getting the transport on my second day ,so I call to let him know I'm on my way ,he say the tire is not change they will be bringing a new transport,I have to wait a hour now I'm more delay ,then he call he say in 10 minutes the guy be there I say great ,we got there there was not a new transport it was another that was there before ,it don't matter , it will do the work , finally the guy lock the transport and guide my husband to put the car , now my husband went to get out the car but the door didn't open do to the metal that secure the car ,niw the guy say climb out true the window ,my husband dud that so, my husband say we can't have the window open ,I ask the guy so you have a garbage bag at list that we can put we need to go he say no maybe if we have a small child can get in there and close the window and able to get out ,we didn't have a little kid and by mistake my husband step on the metal and say to the guy thats this move the gut ssy i dont know well my husband figure it out take the rubbers from the sides and open it we were able to close windows and doors etc and then that's it ,my husband say are you going to help me please look I give you 20 dollars ,the guy took it ,and proceed to secure the car we had no idea how that is done , finally we left ,very dissapointed by the way I forgot to mention that the truck was so dirty with dead bugs all over ,then inside was discussing w

Was the most clean and maintained truck I’ve never leased, and the attention at the store was very friendly

AT5840A. I collected the trailer and there was no assistance to hitch up at all! So I got 5 miles up the road and stopped for a coffee. I noticed that the tire on the trailer was completely bald and dangerous. So I called and told them I wa not going to put a $40k car on a trailer where the tire is genuinely ready to burst and I want a refund. She told me no and that I would wait and a guy come out and fix the tire. I said I do not have the time to wasteas I am a strict schedule l. So I dropped the trailer off, no refund and no apology. Considering how often we rent from UHaul I do not find this acceptable.

Exelente trabajo de ellos en este local brindan muchos servicios ademas de un servicio al cliente impecable.

I LOVE THIS PLACE.

Tremendo servicio y amabilidad de los duenos de este lugar.

Perfect customer services.

Best place to rent a truck.

best place.

Be clear on how much you're going to charge the customer. I used the truck for less than 4 hours in a trajectory of less than 10 miles and I was charged 15 extra dollars that the person in the office was not able to explain.

I was given a location to pick it up too far from my house instead of being told about closer locations, which added to the mileage and hence the charge. At the location I specifically asked for no insurance and was charged for insurance anyway. My $14 was not refunded when I called. Especially since I was nice enough to fill up the gas tank even though it wasn’t filled up when I received it. I will not be recommending this service to my friends and relatives and will recommend your competitors instead. Although the truck was clean and useful, I’m very disappointed with Uhaul.

Wrongly charged for an extra day rental Returned vehicle at 10:30 am, due by 2 pm and it was reported returned at 330 pm. Called store and received no call back in attention to the problem

All is good. Not sure how else it can improve..

Everithing is excelent

Packed the trailer and drove it to Tennessee from Florida only to find out while unpacking it had a leak and all my stuff is wet! It rained from Georgia all the way up. All my boxes are soaked and fell apart just trying to move them, my electronics are destroyed. You would think with Uhaul charging almost $800 to rent the trailer they would make sure things like this would not happen. Very very upset and appalled by the lack of inspection and maintenance this trailer had.

Excellent service

Very helpful and fast ....

Perfect place for rent truck and the attitude from manager let me feel great

Great & quick. Great job guys

The pickup location was excellent, they were able to see my reservation & had my truck ready. U-Haul on the other hand not so much, system was down for over an hour while I paid movers to wait for me. I’m still waiting on a callback from a manager at U-Haul!!

U-haul is the right tool for your move ,I used a 5×8 ,2000 lbs trailer and I could fit a dresser and a Queen size bed using my 2017 Toyota Corolla with a Curtis Tow hitch receiver and It worked good ! Of course my towing limit was up to 1100 lbs of furniture and more.