It took 45 minutes to check in because your computer program sucks. None of the trailers had an adapter for lights hook-up. Why don't you join the 21st century. I was not allowed to return the trailer to a much, much closer location than where I picked it up. After holding the phone for 12 minutes I was told no with no explanation. Never again.RALPHEDWARD N.
Trailer Rental & Towing in Petersburg, VA at AAAA Self Storage Petersburg
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Petersburg, VA 23801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I arrived to pickup my Uhaul trailer and talked to the women at the desk. She asked me to wait outside briefly while she went on the grounds with another customer. I then waited 20+ mins and watched her help several other customers that arrived AFTER me before she finally served me.Jared M.
Very friendly abs helpful staffTheresa A.
Female attendant was very rude in voice tone telling me she didn't have the equipment. I told her the equipment was there and she replied to take it. She kept herself behind a closed/locked door. No one looked at the equipment nor came outside to help hitch it to the truck.Andrea C.
Location was not tracking my reservation yet accepted my equipment the evening before it was due. I called the business the next day just for them to tell me they can't accept it I have to take it somewhere else. Another wasted hour waiting for uhaul to research the issue before getting the okay.Carmelo O.
You're already doing an excellent job.Kenneth D.
Attendance needs to help, not just allow the customer to connect.Antonio M.
They charged me for gas that had already been put in the truck past the level upon first renting the truck. They charged me for a dolly that was not even on the truck when I rented it. I had to rent a dolly from the Crater Road store(check for yourself). The person who rented the truck to me wasn't well versed in the knowledge of renting. First time using the facility. I will not use it again!!!Floyd B.
No improvement neededJacqueline R.
Was closed upon arrival Left trailer in front of Bld on camera Bye-byeBrian T.
This location was average. The people were nice. It probably would've been excellent if I did not have to drive 40 miles from Richmond to pick up the trailer!!! Not their fault. I blame the online reservation system!!!Veronica F.
The representative that checked us out was EXTREMELY pleasant and professional. Loved dealing with her.Rodney W.
I originally reserved the equipment at the Colonial Heights, VA location because it was a full service center but we were notified the trailer would need to be picked up at the Petersburg, VA location instead. The Petersburg location was a Storage facility and we had to wait approximately 15 minutes for the attendant to return. Although she was very friendly, she couldn't answer all of our questions. When we found the trailer my husband and I did a walk around checking the trailer for problems or deficiencies. The passenger side tire had a bald spot ( the whole tire was not bald) which suggested someone had applied the brakes pretty hard or the tire was wearing funny. Tire pressure was fine and although a little skeptical we decided to take the trailer. The brakes lights and turn signals were in working order but unfortunately, the running lights were not. We were unaware of the problem with the running lights until were had it packed and ready at approximately 9:30pm on 04/28/18. My husband re-wired the plug adapter on his truck but that did not fix the problem. We were very lucky we weren't pulled over that night while on our way to our hotel. We left Chester, VA for Westfield, NY at 10:00am on 04/29/18 and thankfully we didn't need to rely on the running lights. When the trailer was returned to the Westfield, NY location and we spoke to the attendant he was quite nonchalant and unapologetic regarding the lack of maintenance on this trailer. What a slap in the face experience this was considering it was strongly suggested we purchase the $30 tow insurance and if anything were to happen the fine print indicated we could still be held responsible for any damages that could occur. Could we have done things differently? Possibly, but we had limited time, were 500+ miles away from home and under the impression all U-Haul equipment is serviced after each use. Apparently not. I will not rent from U-Haul ever again.Lisa F.
IT took 45 minutes to process my rental through your computer system and that was after I had reserved the trailer online and filled in all of the pertinent information. It should have been a matter of verifying the information I had given and taking my payment.Michael J.
My reservation was changed 3 times before I even picked up the u-haul, but the staff was prompt concerning the notification. However the actual pick up and drop off location had very poor customer service! It took 45 minutes to actually pay for the reservation because she was unable to process payment. She stated it was due to the U-haul website. Drop off was even worse, she asked us to write down our own mileage. Then after I reviewed my receipt I notice an additional charge that she never went over. When I questioned it , she told me to call the customer service number and they'll explain it because she didn't work for U-haul. The manager Holly got involved and she seemed as if I was bothering her! She had a very nasty attitude and accused me of starting the altercation. Very poor serviceMonrelle P.
The location is set beside train tracks. A train blocked the entrance to the location coming and going. It literally just sat there. Added about 15 mins, but we were early anyway. I opted for self pickup, but at that location I had to have a gate code to enter. Not sure why self pickup was even an option. Also, everything that I entered online had to be re-entered by the person checking me in. Why the redundancy?Alita W.
The truck was dirty inside, fast food wrappers on the floor, dirty windowsTerry C.
they charged me for a extra day when i returned itAntonio S.
Don't change a thing the service was outstanding the staff was respectable,smiling just made you feel as if they have known u for a while .DOROTHY MAE S.
Great service!!Lashonda V.
A meth lab had been found in a storage unit at this location earlier in the week. I had requested a dolly but there wasn't one.Ryan B.
great customer servicethomas W.
the young lady was excellent she explained everything her name is BonnieWENDY M.
you could not asked for a friendlier customer service at AAAA Self storageJACK S.
I filed a complaint with the BBB about this place. Been using U-Haul with military moves for 20+years and this was the worst customer service I ever received. Have not received any response to my complaint; not surprised given the situation.ROBERT S.