When I returned the rental, the employee never came out to inspect the equipment. I parked it next to the establishment, in the same place where I had previously returned it. About 30 minutes later, I received a call from the employee saying I would be charged for an extra day—almost $73—because I didn’t park it in the designated spot. I explained that I was trying to return it properly, but no one came out to provide any instructions, and there were no signs indicating where it should be parked. I believe this is unfair and unprofessional. I would appreciate receiving a call from the U-Haul team regarding this matter.
SONIA A
Bell Road Shell Carwash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85023
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Customer Reviews
- 3.5 Average Customer Rating
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Very friendly people
LUIS VExcellent onsite people great help and good people
RUKMADHAR MWe did not get a furniture dolly, there was not one in our truck and we were charged the $12 for it...
Danny KBeing over charged and this is down right illegal.
CHRISTOPHER W