I am a regular uhual user, I have over 30 rentals this year alone not including the future rentals coming up, 9 times out of ten I rent their trailers so I know what to expect at this point, however at this location there was only 1 staff member present & not only was he unable to attach my trailer to my hitch without assistance but he didn’t even attach the chains or wiring & had me do it myself. This is not the normal procedure at ANY other location. I am not trained to know the correct way to connect the chains & I’m paying for a service at the end of the day so I should not be responsible for doing this myself, especially when uhual doesn’t even offer their “mobile pick up” option for trailers.
JOHNATHAN R
Bell Road Shell Carwash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85023
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Over the phone representative told me my total was $40 with no deposit. Yet this location took $120. 60 cash deposit and $60 in card.
Christina CI was charged for a dolly when it wasn’t in the truck. I’d like a refund
TIFFANY SGood customer service
Charlene SI was contacted the night before the U-Haul‘s return saying that the location changed along with the time. Come to find out that location was closing, and I had to take it to a different location. This was overall inconvenient and unprofessional.
Alyssa H