I was scheduled to pick up the rental @ 4pm. The person handling the rentals arrived one hour later. She did not help hook up the trailer. The trailer didn't have the connecting wire extension to connect to my vehicle, to which she said, "We don't have one. Do you want to take it like that?" So unprofessional. So ignorant, and so careless. I will never come back to this location.
Josue H
Arco 67
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85033
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Charged for gas, even filling above what I received the truck at.
Pamela VNot good service was. Not fully explained about the rental and prices told false information very unorganized place don’t recommend
ANGELA RThe staffs were very respectful and cordial to me. My questions were answer respectfully and I appreciate it. I will recommend this location to my friends, relative in a heart beat. BRAVO GUYS!
Nelson SThis location wasn't well setup to serve uhaul customers. It's part of a busy gas station and the person serving me was interupted by gas station activity. It was obvious serving uhaul customers was a secondary priority. They didn't have the moving blankets that were part of my original reservation. As part of the reservation process references were collected. This seems like an unnecessary inconvenience and waste of time for everyone. The references weren't called. This location wasn't the location on my original reservation and was switched as my reservation date approached. The updated location was a 30 minute drive. The location that I originally chose was on purpose as it was close by and I knew they were a uhaul specific location with full uhaul services.
Greg W