The attendant at Arco hooked up the trailer to our vehicle in Phoenix AZ but the trailer was too low apparently and the safety chains ended up dragging on the ground at times. This caused the chains to wear to the point where we noticed they need to be replaced. When we took the trailer in to the Kennewick Washington location to have the chains replaced they said that indeed the trailer was too low, ie the hitch insert needed to be turned around and the ball reattached to make the trailer ride higher. After that the trailer was more level and the new chains they put on worked perfectly (ie no dragging). Thank you to the U-Haul store in Kennewick for helping us get back on the road quickly and for safer towing after that.
Arthur A
Arco 67
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85033
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Customer Reviews
- 3.5 Average Customer Rating
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No me dieron el camión con el tanque lleno,ni miraron nada antes de dármelo ni después q lo entregue,solo lo moví 9 millas me cobraron $217 dólares ,les pregunté y no saben nada,solo q esperara un correo,correo q no me ha llegado diciendo nada....
Asiel MThe truck was filthy when I picked it up, when I got on the road I discovered one of the wheels was out of balance. I got beat up all the way between Phoenix and Prescott Valley. I just found out I can't get a refund because I had the option to replace the truck. 1. I didn't realize the wheel was out of balance until I was on the freeway and 2. The dealership didn't have a replacement 26 foot truck.
STANLEY KCommunication mix up.
Sharon BEverything was fine 🙂
Ariel M