I prepaid for everything and when I get there the guy says there is an error and I can’t take the U-Haul so even though everything was paid for in advance and he had my id already he made me sit there for 45 minutes u til he figured it out. I did everything on my end I shouldn’t have to sit there when I was trying to move. Also he made it seem like pre paying was a problem and said I shouldn’t do that. Very unprofessional and a giant waste of time. I won’t recommend this U-Haul to anyone. Not to mention I made the reservation 2+ months prior and the day before I picked up the truck the location changed. Ridiculous. I will never use U-Haul again
Chris K
Price Rite Tire & Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85034
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Customer Reviews
- 4.0 Average Customer Rating
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The truck should have cruise control for long distance driving.
Gary SNothing further to comment. Jeff is a highly professional person and made my rental experience very easy.
CESAR LTruck only had 1/8 tank of gas. App didn't work to pick up without having to call support. Tire in the rear was low, and TPMS tire sensor was broken, constantly reading incorrectly making me feel like I was unsafe when driving it. Not what you want when you need to pick up a truck and go somewhere.
Derek GTrucks are parked far from the main building at an off-site lot and there is no easy parking for the customer's car at that offsite lot. Moreover, the truck needs to be returned to the main office at the end of the rental period and so the customer has to walk back to the off site lot to get their own car where it was parked upon receiving the truck originally. There was a billing a dispute over gasoline that was resolved quickly and fairly -- so A+++ on customer service for dispute resolution.
Trent B