I received an interesting call from a U-haul number which is the same number i had in the confirmation txt the person told me that the truck i rented was stolen and therefore I need ti either go puck from another location or get a bigger truck. When I went to pick up at the location, the owner told me there is no such thing and not truck was stolen. If this was a mistake ,then no problem.But if it was an effort from customer service to make me rent a bigger truck and pay more money,then you need to rethink your liability and trust with customers..
May T
Happyclub Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pickering, ON L1X1E2
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Customer Reviews
- 4.0 Average Customer Rating
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The gentleman was very friendly and helpful.
Michael VFast and reliable
DANIEL IIt’s was my first time using them so I rent the van at this location. I was charged estimated fee then at my final drop off of the vehicle I was charged estimated fee included extra mileage. What kind of nonsense is this? Shouldn’t the estimated fee be subtracted from the final fee?
RAYON BChose this location as it reportedly had a store front operation as I have had difficulty with the mobile app in the past. Store was to open at 8am. I arrived to not only find the store closed, but 'out of business''!!! Had to rely on the app which again proved problematic, and once the truck was opened, there was no ignition key available. Three phone calls to U-haul later and more of the app, I was provided with an alternate truck. Whole process took over 2 1/2 hours.
Robert M