The vehicle I got was not the vehicle I ordered and was unusable. The instructions on the app told me to park my car where I received the truck from- yet upon returning did not give me the access code to get my car and instead told me to leave the truck outside the gate, which would be fine, except for my car, was inside the gate. I called the numbers posted on the fence. I called u haul, and I got no response so I had to wait for another customer to open the gate.So I could get it. I wanted a 10 foot truck. There was none available at my location so I reserved a 20 foot truck when I went to pick it up. The truck was 26 feet and would not fit in the driveway. So I could not use it. I have tried to reach out via the app and left a Google review and got no response. So at this point, it is my opinion that uhaul stole my money. Bad service bad process bad experience.
Shawn P
Red Rock Mini Storage
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One-Way and In-Town® Rentals in Pinckney, MI 48169
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- 4.0 Average Customer Rating
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Nothing. I used the app for after hours drop-off.
Matthew CThe uhaul was fine , the storage is clean but the process of pick up and drop off sucks so bad . I think you need to go back to the drawing board if you think that this is an acceptable way to rent uhauls , the process was confusing and cut into my 4 hours by 38 min . Taking the truck back was equally frustrating, trying to find bar code scanner , that was eventually found on the side of orange key box . I hope i turned the truck in correctly.
Brian SCheck in with the Mobil App was terrible. Good thing I was not in a hurry to try and get on the road. It took over 45 minutes to get checked in with the App. It would load and then cut out and have to reload. then the return took another 45 minutes to finish the return. Will never check in again using this app. U-Haul needs to work on better customer service using this Mobile Check in
ROBERT BThe app was not working, making the truck difficult to return
andrew h