It was extremely frustrating that the gate code was not provided when returning the vehicle. That is why my photo of the parked truck was not accurate. If I ever rent a truck again, I will certainly copy the code when provided during check-in. None of the 800 numbers provided was helpful. I sat at the gate for about 40 minutes until someone was leaving their storage unit so I could park the truck. Likely, I would still be on hold with one of the 800#s or on the 'live chat' waiting for help.
Tamara H
Red Rock Mini Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Pinckney, MI 48169
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No improvement needed. Friendly owner, clean well kept storage/uhaul company.
Rejeanne VReturning at night was not very good. The place is not well lit up. It’s so dark We passed it and had to turn around in the next biggest drive and almost passed it again. It’s past the small town and there’s no lights whatsoever to help illuminate the property, no U-Haul sign lit up.
Nicole GNobody answered three different phone numbers. I waited outside the gate for 45 minutes trying to figure out how to get a code to get in the gate. Once we got in the gate, we were not able to figure out how to get the truck keys. This is a do it yourself location with no support from the owners. We had to call the U-Haul one 800 number and get transferred three times before finally getting somebody to help us figure out how to serve ourselves.
Daniel HLarry was very helpful and professional.
DANIEL H