Did not provide me with code for getting key Wanted 1 hr waiting after I called UHaul
stuart M.
Red Rock Mini Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Pinckney, MI 48169
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Customer Reviews
- 3.5 Average Customer Rating
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It took 45 min to pickup the truck via my phone. The location has 1-2 bars of cell reception so the website fails to load the next check in page. The check in process skipped telling me where the key box would be, it's 50 years away on a post. Then when I returned the truck and followed the entire instructions it closed out the rental return without giving me the 6 digit code to open the gate and park the truck (and get my vehicle back). The code was never texted or emailed to me, so how am I supposed to know what it is? It ended up being the same 6 digit code from 3 hours earlier but that code wasn't emailed or texted to me so how am I supposed to remember it (at least tell me at the time, I need to write it down or screen shot it). Took 3 times longer to pick up and return the truck than it should have. I won't use the mobile process again.
tim D.Don't make it so difficult to get in and find your truck and keys. It took me over an hour and many phone calls just to pick up truck. Very stressful!!!
Tom L.Make sure the U-Haul website is working. And if it isn't, answer the phone in a more timely manner.
Grace G.There was no dolly's or furniture mover in the truck and we were charged for it. To over an hour to get the key box to work. The owner of the place was no help. He told us that U-Haul gives him no support. NEVER AGAIN
James H.