I arrived at 4:55pm. When I pulled up to drop off the truck the worker locked the door, looked at me and left. He never said a word. Rude. I then had to use the app to return the truck. I paid additional cost as a result.
JULIE W
Vintage Transport Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Placerville, CA 95667
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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My rating applies only to U-haul policy and not the location. I find the requirement of a self photo plus a picture of both sides of the driver license to be problematic. I do not trust U-haul web presence enough to send such items via web. Because I forgot my cell phone, my representative at my location had to handle those pictures. It was annoying to them along with myself. They handled it with grace. Other than the above issue, everything went smoothly.
JOHN SI got charged $56 for returning the truck with 1/8 of a tank which was actually 10 miles more on the gauge than what I started with, but I didn't know what 1/4 of the tank looked like so I didn't question it when I should have. I don't blame them but it still sucks that this happened. And because I didn't take before and after pictures of the mileage, I can't file a dispute.
Domenica CTruly the best. I had a few issues with the truck I rented and the staff here made it extremely easy and stress free. This could have turned into overcharges, penalties, etc. but instead the staff listened and understood the situation. They made it right
DARIN CGreat service. Easy to do business with!
BRIAN W