I had a "guaranteed rental" starting at 8AM, but when I got there at 8AM to pick up the truck, they did not have it. The only person working was hard to communicate with because he didn't speak a lot of English, so at one point he had to had the phone to me to speak to the customer myself to find out when the truck was being returned. It was a horrible ordeal and they offered no other explanation or apology. I should have received a call as soon as they realized they didn't have the truck in stock. This was not the location I originally made my reservation with, but UHaul customer service had initially changed it to this location because of "better availability." I would never rent from this location again.
CHRISTINE L
Plainfield Amoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plainfield, IL 60586
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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easy to pick up and return. and reasonable prices for the trailers.
PAUL LThe customer rep ever left the cash register…he talked to me through a 1.5 inch plate window because he’s running a gas station! Never came out to help hook up the trailer, never left the store! Now, I’m no stranger to trailers….so I hooked up, then went 1 mile west to another U Haul dealer and asked them to check that all was good. I had them as a preference as to where I wanted to get the trailer from but it got sent to”the gas station “….. hence why I am leaving this review, the trailer itself was awesome. I’ve rented one before and will again if I need one, I’m just glad I didn’t see a truck…with that rep…and someone not knowing how or what about a rental truck… recipe for trouble.
JOHN HHave someone who can speak English to help w questions at pickup. Ensure safety of car, alignment and tires.
JEFFREY GThe local representative at the Plainfield Amoco location was excellent and extremely helpful during a very leasing frustrating experience.
CRAIG N