I had ordered equipment with my truck for a 6:30am pickup before store hours to avoid lines and hasten the process. My equipment was not in the truck, I was hung up on when calling customer service and then the rep who "helped" me put it one to go to the nearest U-Haul when they open to see if they had equipment I could use. Then I had to wait another 30min until they opened to get the equipment I initially ordered. When returning U-Haul, there was no clear indication of where the key box would be as it was a storage business and not a U-Haul building so it was not as apparent, the gas gauge dropped a whole bar from when I was a block down the road from the storage place to when I pulled into the lot (both roads not on an incline to mess with gauge), and one of the worst parts of the experience was not realizing until it was all done that the pick up and drop off location were definitely not the nearest locations from my destinations by far as stated when setting this all up online which asks for the addresses your moving from and to. This felt very deceptive, inconvenient and cost more in gas. The following morning I also received a call from a rep asking me for what the code was to YOUR lock. He was nice and polite but just not something your business should have to do considering it is your equipment. Overall it was not a convenient experience
Matthew D
AAA Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plano, TX 75074
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Everything was great
JOHN GVery convenient digital pick up 24/7!
ORAN CAll good
RODNEY PKEEP UP THE GREAT SERVICE
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