My pick-up location was changed. Went to unknown new location day before pick-up and spike to the gentleman there. Said everything was good to go, showed me truck and where key would be and what to do. Took an Uber (farther than location I picked so Uber was more) to pickup for 8 am time. App would not allow me to pick up truck. 45 minutes on the phone in a convenience store parking lot with 3 different Uhaul reps. Finally 3rd representative was able to fix error. However I had hired people to load my truck who had to wait over half an hour for me to arrive with the truck. Very, very aggravating and still don’t understand what the problem was. Order/reservation was in system and confirmed. Not happy.
Amy S
USA 2 Go Quickstore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plymouth, MI 48170
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Customer Reviews
- 4.0 Average Customer Rating
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At dropping off, I was late and wanted to have someone else drop the truck off. They help me to add an authorized used with no hassle. Great service. Always used U-haul and always will.
LAKMAL ETruck is maintained by customers. Desk clerk was rude. Customer service by phone was helpful, but desk clerk was rude.
Jonathan FQuick and easy process
Donna MBack door was jammed open when I arrived at my destination. Waited 2 hours for service repair via UPS. Then the door would not latch shut. Could not move my furniture. Service person where I rented was terrible.
PETER H