The person at the counter wasn't even aware that they rented or accepted U-Hauls. It was pretty much what I expected.
Trailer Rental & Towing in Pollock Pines, CA at Chevron 13 Mile Post
Moving to or from Pollock Pines, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Pollock Pines, CA 95726 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Pollock Pines, CA
Cargo trailers in Pollock Pines, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Chevron 13 Mile Post!
Utility trailers are perfect for towing large or oversize cargo in Pollock Pines, CA 95726. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Chevron 13 Mile Post provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Pollock Pines, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Pollock Pines, CA online today!
Trailer and Towing Supplies
not pick a location that was 80 miles away from the orginal location i had requested
1. Develop a BETTER RESERVATION SYSTEM!! 2. Provide a CLEAN vehicle
They need a UHaul sign I thought I was in wrong place. No other UHaul vehicles at location so thay are probably glad for the drop off.
Reservation details were incorrect - reservation was for one way drop off, but it kept coming up for a local usage. I had to repeat same information too many times. Overall, UHaul process was poor. I entered an online reservation that did not stick. I repeated process on phone when I called to verify my reservation only to be told it didn't exist. Day before pick up received a call that my reserved truck size was not available and I had been down-sized. Later that day told that the dolly and moving blankets I had reserved would not be available. All of this was very stressful when coordinating a distance move. On the good side, I was given a few extra miles because my pick up was further away than I had reserved and I was finally able to pick up my truck the afternoon before my actual reservation. This was good since my original reservation was for a 9am pick up and when I was down-sized my pick up time had been pushed back to noon.
The personnel at the store were helpful.
Inconvenient pickup arrangement. Ordered an appliance dolly with my truck and it was missing. Couldn't get ahold of anyone at the location to fix the problem and I was still charged for the damn dolly!!!!
I will be writing a letter regarding this fiasco. Extremely frustrating to go to 3 places to get a uhaul that was confirmed 2 weeks before
Hire someone that knows how to process the transaction. I spent time reserving the truck and entered information into the app so that I could bill a different card than the one that I used to hold the truck. They charged the one I didn't want charged. He sold us insurance that we had rejected in the reservation and now I have to fight to get that money back. I will not use that provider again.
Manager Frankie Vargas was very helpful and courteous.
This Uhaul rental was the worst customer service experience I have ever had. The actual pick up and drop off location personnel were great but the 1-800 customer service support and management were horrible! They cancelled my online order and appointment to pick up the truck because they said I didn't show up to the location on time but THEY changed my pick up location and did not notify me! So after showing up at the location where I thought I was supposed to pick the truck up and trying to figure out what was going on, I called the 800 number and got a reservation manager names Paige on the phone and she was uncaring and non helpful even though they were the one that cancelled my reservation! She gave me a take it or leave it attitude of driving an additional two hours to go get another truck because they already rented the one I reserved out to someone else. So then I called the District Manager Tony and he never even bothered to call me back. So I was left stuck with no other options trying to rent a one way truck to San Diego because no other company had anything available and I had already made major and costly plans that I could not change. Uhaul says "We are always looking to improve our service or give credit where credit is due." Well what a joke that is. I contacted them to complain and they offered me a lame $25.00 credit on my next rental but it had to be used within 1 year. They suck and don't care about the customer. They tried to use the excuse that my online contact info preference was via text and the phone number was wrong but they never contacted me in any other manner even though they said that I was supposed to receive a confirmation email. Lame. I will find another company to use from here on, never again. Good bye Usuck! Roseville, CA
The service person was new at the job. When help was required the owner of the franchise refused any help. The manager / owner of the Chevron station told his new employee "there is nothing. He could do to help." The manager / owner told me, a senior citizen, retired American River College drafying professor l, "He was off duty and could not help me." My experience was very poor customer service. The 15' van had only 1/8 of a tank of gas, it was filthy and the right side windshield wiper blade was cutting into the glass.
Everyone Richie, was extremely helpful. Will use again within the week.
I dropped the vehicle off after hours, but never received a final statement or a summary of charges.
Nobody was there to rent out the truck, took almost 3 hours. Truck was out of fuel and so dirty I could not see through the windshield. Also, there was a broken part of the box left lying on the inside for me to deal with. Bottom line, it was not any fault of u-haul, rather the sub contractor. I was informed that he has been in business for 3 years, I give him 2 more at the most before he fails at this. U-HAUL should do something about his shady business ethics.
Poor experience, service rep did not know the uhaul process efficiently and had excuses for everything. Took way too long to figure out a simple process. Probably should stick with just being a gas station.
We originally requested our pickup in Placerville and instead were relocated to Pollock Pines. Staff was not helpful nor were they trained. When they called the manager he refused to speak with us and said he would be there in about 45 minutes. We ended up being delayed by at least 1 hour. Will never rent from this location again!!
It's not a location issues - we were wrongly charged! It's your 800 corporate location issue!
Quick in and out. Friendly, kept truck a little longer than I ask for with no extra charge. Only thing and not just to nitpick they should keep the gas tank on full so when you return the truck you don't over fuel the truck I put an extra 1/4 of a tank, IAM sure u haul would of fixed the problem but I should of payed more attention. 10 out of 10 great job definitely returning customer.
Great customer service!!!!!
Unreliable. They often dont have equipment after confirmed check in
Had to wait a hour before I could drive off with my rental truck. Employee was not trained well with uhaul process. Had to call for help several times. Computer froze had to reboot the computer. Start process over.
I have an open claim submitted for damage caused to my personal trailer by an employee of a U-Haul business in Reno Nevada. I have yet to hear anything from U-Haul concerning my claim. If you could check into that for me I would greatly appreciate it. Thank you.
Too many things for me to list about how awful my experience was! I will never use Uhall again!!!!
First of all, we picked this location because we were told they would "definitely" have a 10' truck, which is all we needed. The day before we went to pick it up, you did not have a 10' truck. You offered a bigger one at the same price, but we didn't want a bigger one. The 10 footer was too big already. Then every time I went to use the emergency brake, I thought it was going to come off in my hand. Not happy.