The experience, though no fault of Port Hope drop off site, was extremely dissapointing. We had arranged for a drop off in Newcastle, 2 minutes from where we moved. Then we were told that we had to take it to Port Hope because the Newcasle lot was full. This was way out of our way and I don't recall being hired to work for UHaul. Not sure why UHaul's lot being full is my problem, why would UHaul not be responsible to move their own trucks? Very dissapointing.
LAURA A
Port Hope Esso
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Port Hope, ON L1A3R7
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- 4.0 Average Customer Rating
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Truck had no functioning brake light and signal lights at the rear. Passenger mirror could not be altered for viewing the full side I had gone back to the pick up location and all they said was there is nothing they can do So I therefore had to drive close behind my driver to follow his turns and slowing down. It was definitely a Safety Hazard!
RONALD AThere is no point in having to do all of the steps of mobile returning if the workers need to come out and do it all again.
Matthew CI was called multiple times asking for the truck to be dropped early to help others. So when I dropped it of 6 hours earlier then I was supposed too was offered zero discount or reimbursement. Yet that truck was then available to be rented again early.
ANDREW NI was told it was 19.99 for the truck and .69 cents a km when I went to pick up the truck I asked for paperwork and was told I get it when I return the truck and the truck has been inspected. I returned the truck a couple of hours later only 29km used. I was charged 29ml as they said it was U.S. which they never said that needles to say I had no choice but to pay the bill as they had my credit card. I rented a uhaul a couple of years ago and was not charged that way. I would of rented elsewhere if they told me how they charge...WOULD NEVER RECOMMEND THIS PLACE THEY ARE SHADY AND WERE NOT HONEST ABOUT PRICING.
KIMBERLY M