This place overcharged me. I paid $214 for a deposit on a 26ft truck.. I extended my truck rental for 2 days. And they charged me an additional $160 AND $80 payment on my credit card without authorization. I asked why that happened..they ASSUMED I was using more KM and re changed me another reservation and additional Km even though I explained the truck is sitting waiting to be unloaded and I hadn’t even gone over the 110km I paid with the original deposit also im suppose to be charged after I dropped the truck off… when I returned the uhaul it was an absolute nightmare trying to get reimbursed for the unauthorized payments and I am told I will be getting $83 and $67 credit back on my card in 3-5 business days. I would never use this location again and I would never suggest anyone use this location. The one employee did her best to help fix my issue.. she was the only positive part of this experience. The owners of this location are scammers. DO NOT RECOMMEND. Rate this experience a 0.
BROOKE L
Port Hope Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Hope, ON L1A3R7
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Customer Reviews
- 4.0 Average Customer Rating
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The pick and drop off was very easy. We dropped off right across the road from where we were going
Katie AThe customer rep told us to wait 30 minutes to give us a truck, as he is busy making Sushi for a customer to pick up. It's a business that wants to be too many businesses at once with 2 staff members...lol Uhaul Esso gas station Liquor store Pizza store Sushi store Country style donuts Kawartha dairy ice cream
MARLENE GClean vehicle, fuel in it, better instructions from vendor other than just taking my money.
SUSAN SNOTE: This was my rental location as my truck assigned at a different location could not be picked up. Truck was in the yard but "keys not returned' was the error on the UHaul end. Front line call centre support could not resolve the issue and had to escalate to second level. Then we were quickly offered a smaller truck at the Port Esso location. However, the new staff member had not been trained in doing UHaul rentals. Instead of not trying, she got on the rental computer and we worked it through. I very much appreciated her effort as the store was busy. Also, by changing locations I did not receive the requested furniture pads and utility dolly, as the location only orders as need, with a lead time. Once I had the truck, completed my moving and returned, I would rate a Excellent.
Terry A