Customer service was quick and easy, staff were knowledgeable and friendly. I've rented her a few times and would go back.
SARAH E
Lovers Lane Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portage, MI 49002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Tires were flat when put my vehicle on the trailer. Had to take to gas station to air up tires. 2 of the tires were very bald and should be replaced if not all of them
MICHAEL JI had reserved a tow-dolly months in advance and the day I was going to pick it up, there was none available. They said someone called the night before, but I didn't recognize the phone number. When the customer person told me they had called me, I checked my voice mail and the message I got was" we need to verify your reservation". The person did not identify himself or company he works for which lead me to believe it was Scam. When I told the customer service person about it, she apologized for the company. She told me there was a tow-dolly in another city about 40 minutes away. She also told me they would give me a discount for the inconvenience, which I expressed my appreciation. When I arrived at the new pick-up point, they had no tow-dolly which made the need option which was a fully car hauler. Both the customer service person and the manager had issues processing the new requirement which they had to call the reginal manager to process the new requirement, after about 20 minutes all was confirm and I was given a better discount which I I expressed my appreciation. I want to thank all for their help. I was able to arrive to the drop off point the next day because our area does not allow trailers to be parking overnight. Thank you again, Dennis
DENNIS RWas over charged and when I contacted someone about it they wouldn't do anything. The people at this location were amazing to work with and would recommend to anyone.
JESSICA SThe people who run this location are nice. They had the equipment we needed right away. I would recommend this Uhaul to anyone in this area who needs a truck to move.
cheryl d