Very helpfull, professional, and kind. I will definitly consider this location firat in the future.
KENNETH A
Lovers Lane Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portage, MI 49002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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One of the employees brought the truck around for me, and the check engine light was on and there were large holes in the side of the "box". Upon return, I refueled the truck back to where it was when I got it, and they charged me $8 for fuel. This is the second time in the past 3 weeks I have rented a truck from here that is in poor condition, I will likely not rent here again.
Jason DI wrote from here all the time it's great service
TROY YMy one issue was with the truck itself, not the rental business. The 10 foot truck, at least the one I had, did not allow the driver to tilt the steering wheel. Because I’m only 5 foot 2, I spent the entire moving time with the steering wheel in my line of sight through the windshield. It was nerve wracking and I didn’t feel safe. Thank you.
CHERYL BI rented a U-haul trailer for a cross country move. When I picked up the trailer, they helped hook it up, checked everything and said it was good to go. After we loaded it and were getting ready to leave, we noticed there were no running lights on the trailer. We called roadside assistance and they came out to look over the trailer and said it was a wiring issue with the trailer. We had to push back our move which caused a lot of complications due to reserved hotels, etc. We took the trailer back to the U-haul rental location and they had no idea what they were doing. They hooked up several other trailers and kept doing this and that and they said it was just an issue with my car, not their trailer. A U-haul employee from another location overheard and stepped in to help. She was absolutely amazing! She helped me fix the fuse in my car, and then hook up a different trailer. The lights on the original trailer still didn't work but they did on another trailer. The U-haul rental place said there wasn't anyone to help unload our trailer to switch it over to a different one but they could have their son and some other guy help. My 65 year old father had to leave work to come help unload and reload the trailers in 90+ degree weather. He did 99% of the unloading and loading. I was on the phone with U-haul who informed me that there is a service where they have people come out in these situations to help unload and reload if there is technical issues with their equipment. The trailer they gave me was an "upgrade" but not all of our stuff fit in it so I had to leave some items behind. I am very displeased with this. We should have NEVER been able to leave the lot without running lights. That is their responsibility to ensure their equipment is safe. It's actually part of their guarantee/contract to ensure the equipment is road safe.
SKYLER C