Make very sure that you capture the readings of the vehicle before you ride off the lot, especially the fuel tank levels and compare it to the equipment contract they provide you at the time of your rental. They don’t provide a paper copy of your rental contract but send it via email and you will need a manifiying glass to read it. My online contract showed the fuel level at 3/4 full however the dashboard showed about 1/4 tank of gas. And they estimated the mileage at 140 miles at $0.89 per mile which was well above the 30 mile estimate I proposed to use it. Also the dashboard was showing oil change needed and the tire pressure on one side of the truck was low which it was. So please request a fully serviced vehicle before riding off the lot.
Paulette M
AEK 1 Construction Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portsmouth, VA 23704
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That the equipment has no lights indicating issues with it when you rent it out that could cause problems for the renter. Also make sure that you take pictures of the mileage and gas hand indicator before you start driving it off the premises. I found that the email confirmation confirming what was supposed to already be in the gas tank was grossly misleading and would have been costing me more money than I was expecting to pay. Thank goodness I was smart enough to get photos first. Cover your back.
Paulette MThe associate I’m assuming works from home! I’ve called three times and Every time he answers the phone Hello! It’s not ur personal phone! It should go as follows Good morning thank you for calling U-Haul Shawn speaking!! The hours on the door are 9a-4p, it says ring doorbell if nobody is at the front desk I waited about 15 minutes for someone to come to the door! Two associates finally came to assist! One of you should’ve been at the front desk!! I was very dissatisfied with the customer service! Would Never go to that location again!!!!! Thanks kindly!!
PATRICE SI was charged for something I did not use. The man working outside was coarse when I asked if they worked there because I was charged for something I did not use.. They said yes, and I would be refunded when I returned the truck, but no one greeted me to refund my money.
LaWanna MThe staff were nice and really helpful. A gentleman who worked there backed the trailer in and detached it for me. Thanks Portsmouth UHaul for a good experience.
ALICIA S