Customer Reviews for AEK 1 Construction Inc
(U-Haul Neighborhood Dealer)

19 reviews

1820 Elm Ave Unit 102   Portsmouth, VA 23704

(757) 393-4067

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    10 am–3 pm
  • Sunday
    11 am–3 pm

Services at this Location:

Contact Us

(757) 393-4067

1820 Elm Ave Unit 102
Portsmouth, VA 23704

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    10 am–3 pm
  • Sunday
    11 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Being upfront about pricing. For example, the price I was told to pay was around $54. I turned in the truck and the price doubled to $104.

Arthur J. 
Rating:
5.0

Uhaul did a great job on this contract

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
2.0

I guess someone called out so no one was available at 11am to assist with customers. Someone finally showed around 1110 and couldn't get into the building. She left came back not too long after and asssisted everyone. She was pleasant. My truck wasn't clean and was very close to empty.

Rayna R. 
Rating:
4.0

Customer did not leave a comment.

MARQUISTERRENCE D. 
Rating:
1.0

Train employees. Took one hour twenty minutes to pick rental up. EMPLOYEE couldn't operate your system.

Wayne C. 
Rating:
2.0

Don't change for equipment that's not asked for and did not receive

Phillip E. 
Rating:
2.0

Nothing wrong with the uhual but the service desk needs work. Personnel working the counter were clearly frustrated with phone calls and visibly showing that to other customers- eye rolls, hands waving about, jumping up and down etc. desk is too far from window and difficult to communicate. When asked to print something- stated the printer was broken then, after not able to email receipt, the printer worked. After dealing with 4 uhual locations in a spans of 72 hours, I highly recommend going to a regular uhual servicing location. Not just one that happens to “uhual on the side”.

April A. 
Rating:
2.0

They charged me too much money and acted like they were going to charge me a cleaning fee. There was dirt and trash in the vehicle when I picked it up and when I brought it back they threatened to charge me for it. It was only supposed to be 30-40 bucks and somehow they ended up charging my card 99 dollars claiming I drove 100 miles in a couple of hours. I only drove the van 15 mins to ikea to pick up a piece of furniture. The site looked like it was under construction and was a mess. When I returned the vehicle a teenager was working. I will never rent a uhaul again.

Melinda M. 
Rating:
5.0

Customer did not leave a comment.

Maxwell C. 
Rating:
2.0

I will never go to another place like that again I'm used to the actual U-Haul at store on airline boulevard and that's where I would rather go but they didn't have a truck that day. That place was not reputable at all. I was a few minutes late when I got there and no one was there I sat there I called no one answered there was no way to leave a message the building was locked up it didn't even look like it was an open place it's inside of a remodel building and I was literally afraid to go in there because it was just too strange men that walked in after I was sitting in my car and no one greeted me I had no clue who these people were it ended up being the people running the U-Haul place, very shady!! When they showed me the U-Haul they didn't even open the door all the way because they saw dirt and said well you see there's something in the floor already I had no way to know if it leaked or anything like the previous u-haul. When I got home and was closing it up for the night the one door wouldn't shut so you had to slam it very loudly to get it to shut all the way it was raining so I didn't want it to get wet inside so it was just a bad experience all the way around that place and with that vehicle.

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
4.0

AEK 1 was great; the light on the tow dolly wasn't working and they went and got supplies and fixed it right then and there. This was the second uhaul location we'd been too that the lights didn't work but AEK 1 was able to get us on the road.

Angela L. 
Rating:
5.0

The gentlemen in Portsmouth were very courteous, helpful and had my rental ready for me when I arrived to pick it up.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Ariane M. 
Rating:
3.0

There is no way to contact AEK 1 Construction when dropping off your equipment, the address is a gutted/under construction building, and they thought that my U-haul was late when it had been sitting at the drop off location for 2 days.

Alex A. 
Rating:
1.0

The truck was in great shape, but my receipt was shown as being turned in over a day later, when it was returned after 4 hours. There were several additional charges added to my bill that were either declined or not known about before taking possession of the truck.

Darriel J. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

BART J. 
No reviews have been submitted for this location.

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