The office was supposed to to close at 5pm like it says on the building and online, however we arrived at 3pm and there was no one inside the doors was locked and it was in a very bad neighborhood. Highly do not suggest anyone go there. We had to call customer service about dropping the trailer.
Steven D
AEK 1 Construction Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portsmouth, VA 23704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This was an unmanned location, no person present and the location was closed. This being our first time to return to a location like this was extremely confusing. We walked through all the steps in the app with the help of Nancy to make the return.
Carol KThe truck was subpar! I locked my prescription glasses in the truck when I turned it in and there was no way to contact anyone! I went there the next day as soon as they were to open and nobody was there. The phone number they left would not let me leave a message! I went back multiple times and nobody was there! Uhaul emailed them and cc'd me and they still never responded! So my $300 prescription glasses are just gone and they will not contact me back! This was a horrible experience!
SAUNDRA MStaff is friendly and talkative.
Christina WFix the seat cushion (it was hanging off the seat) and fix the reason the check engine light was on . I wasn’t sure why I was given the worse truck on the lot
Terrance G