This was an unmanned location, no person present and the location was closed. This being our first time to return to a location like this was extremely confusing. We walked through all the steps in the app with the help of Nancy to make the return.
Carol K
AEK 1 Construction Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portsmouth, VA 23704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The truck was subpar! I locked my prescription glasses in the truck when I turned it in and there was no way to contact anyone! I went there the next day as soon as they were to open and nobody was there. The phone number they left would not let me leave a message! I went back multiple times and nobody was there! Uhaul emailed them and cc'd me and they still never responded! So my $300 prescription glasses are just gone and they will not contact me back! This was a horrible experience!
SAUNDRA MStaff is friendly and talkative.
Christina WFix the seat cushion (it was hanging off the seat) and fix the reason the check engine light was on . I wasn’t sure why I was given the worse truck on the lot
Terrance GOver charged me for gas that was filled before returned. Also charged me a cleaning fee for the truck and it was already cleaned before returned. Also charged me $15.00 for insurance I told didn’t need. I would not recommend this uhual location to anyone.
Niasia M