Horrible Scam Artist!!!!Colleen K.
Trailer Rental & Towing in Poughkeepsie, NY at Garden Street Deli
(U-Haul Neighborhood Dealer)
Poughkeepsie, NY 12601
(Corner of Garden & Mansion St)
Services at this Location:
- Mon-Sat: 9 am - 8 pm
- Sun: 9 am - 3 pm
Special Operating Hours
- 5/9/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Poughkeepsie, NY 12601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Thank you. For being there for me.when l needed to get my truck.After calling the company 4 times and didn't get any help.Jimmie was a God sent.Blessings flowing your way.Mary W. .MMary W.
The owner was extremely flexible with pick up time . My work changed my work schedule for today and I was able to pick up earlier than I thought. If I need a truck again I'm getting it here. Thank you ðŸ™David P.
Nothing. The service was excellent. Easy and quick. Gentleman who helped me was very very nice and friendly. Not one thing to have a problem with.ANGELINEA M.
Great Service and very Helpful. Thank you.Clinton J.
I couldn't have asked for an easier transaction. The gentleman who assisted us was kind, helpful and readily available to make our experience easy and pleasant.Wendy B.
Everything was perfect!! The store owner was very kind and helpful. Thank you!!Michael W.
I had trouble understanding the terms of the contract due to the proprietor's strong Indian accent. After I still didn't understand the second time, he got extremely offended and asked me "WHAT'S WRONG WITH YOU?" He became disrespectful and unprofessional from that point on, berating me, holding up the process, and when I asked him to please give me the key so I could leave, he threated not to give me the key ... all due to an honest misunderstanding. When I had a friend drop the truck off to avoid further engagement, he told my friend he almost had me banned from renting U-Hauls in the future. What? It was a real Twilight Zone moment. I always use U-Haul, but I will NEVER use the 75 Garden Street pick-up location again.Harold B.
Very friendly owner and kind! Recommend!!!Nam Gui K.
I was very pleased with the manager, Jimmy. He was courteous, informed and helpful. I would not hesitate to recommend this location! Thanks, Jimmy!David C.
The time should starts when you've completed the paperwork. Overall good experience.Zina R.
grate customer serviceRefugio C.
Owner was so nice and had everything ready for us to go. Very quick, efficient, and overall a great experience.David L.
Experience was great and will returnAlfonso O.
Excellent customer service!Adam C.
I was suppose to pickup the truck before the store opened. It was never explained how this would happen and the text messages took me to the Uhaul site where it was unclear what to do. I kept being asked if I wanted to rent another truck and after I filled out my profile it said I had no reservation. I found a number, not easily, for help and they were able to send a text for the driver's license photo to verify I was there to get the code to get the key. The photo would not upload. I called for assistance multiple times and was told to walk around for a better connection but that was not the problem. I was then told to talk to a regional manager in a chat option on the Uhaul App I asked how did that worked and was told I would see it. I uploaded the app, no connection problem here and saw no chat option, just more options to rent trucks and equipment. I had to wait 2 hours for the store to open and it took 5 minutes for the whole process. A second gentleman was there who also had problems with the website and decided to wait for the store to open to get the key. I kept being told it was easy and it always worked but the process and website were confusing and I would never want to try it with Uhaul again.William B.
The man handling U-Haul at the Garden Street Deli was very courteous and helpful.Christopher A.
Reserved my truck in Newburgh location never was told they didn't have a 20' then had to drive 45mi. To pick up one at the Garden St. Location. The day of the move. Took the truck back 1 day early and never got a refund. Poor communication. On Newburghs end.ROBERTD P.
Everything went very smoothly. Excellent customer service and good equipment.STEVEN G.
The Owner Was Pleasant and Very Helpful !William G.
Great service the worker was very helpfulJonathan C.
Very friendly and helpful with information. Would certainly use again!Thomas P.
The person who waited on us was very friendly and had a constant smile which makes these transactions easier. He explained everything thoroughly and even though we weren't able to get the truck we had reserved because the reservation was done incorrectly, he still made us feel comfortable with the van we ended up getting. I would definitely use the services here again.Beverly P.
At no time did I receive a receipt for the entire rental. Instead I received one for the miles I went over and one for the initial rental--which I had to poke around your website in order to find it. Why is there no receipt of the combine fees for the total rental period? It is very important that I receive a receipt for the total so I can get reimbursed and/or use as a tax write-off. How can I get a receipt of the total rental?Fred P.
The man that assisted me was very nice and the uhaul was in good conditionMatthew U.