I needed a trailer for a destination 8 hours away. I rented a 5x8 enclosed trailer that was vibrating badly on the road. I took it to the next nearest u-haul rental site and was told that I needed to call roadside assistance. While talking to 2 different agents, the call was dropped and I was not called back by either agent. It took more than 30 minutes to inform me that someone had been dispatched with a replacement tire and that it would be another 90 minutes until their arrival. The whole time that I waited (3 hours or more), I was looking at 3 or 4 "local only" trailers with the same size tires on them. I feel that a local mechanic should have been dispatched to my site and swapped tires off of one of the local trailers instead of calling someone over an hour away. I don't think the customer service was handled well at all. The person at the rental site (Tammy) was very friendly and very helpful, but I feel equipment inspections should be more thorough.
BRIAN E
Rosatis Marketplace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prescott, MI 48756
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Customer Reviews
- 4.0 Average Customer Rating
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Trailer should have been cleaned off was loaded with snow had to power wash it to use it and I dont think me as a renter should have to take pictures of the trailer not my responsibility The ladies that I worked with were in the top 3 of any location in the US I have been to
EDWARD BNothing, representative was very helpful with the return, thank you!
TIMOTHY FCOMUNICATION,THE LEFT HAND KNOWING WHAT THE RIGHT HAND IS DOING.
GERALD VExcellent service from this location!
GREGORY A