I did the on-line check-in the day before I picked up my Uhaul. When I got to the location the information I had previously given was not there and I had to redo it. The Manager did help me by baking up the Uhaul. Unfortunately when I brought the Uhaul home, my dad decided it wasn't big enough for our needs and I had to return it. Luckily there was a larger size. However, the younger clerk did not clean the snow off or help me transfer the equipment I had rented (moving pads and dolly). I warmed up the truck, brushed snow off best I could and then asked if he had a brush and he came out and helped me finally. I suggest more customer service training is needed.
Jennifer L
Quick Stop Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prince Albert, SK S6V0M7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I’ve never rented a U-Haul till now so maybe it’s the way you do business, I don’t know. I ordered a 10 x 20 truck for my move, specifically asked about blankets and a dolly. The day before my move I got an email saying that my 10 x 15 truck was ready for pick up at a different location than I had booked at. I had been warned this may happen, that was fine, but, when I called to question the smaller truck, I was just told that was all that was available. When I inquired about the blankets and dolly, I was informed that there were none.
WADE WSpeak english. Keep vehicles in better condition. When returning a truck, inspect it, finalize the chatges and inform the customer of the charges you intend on levying so the customer can be informed of additional charges and do something about it at time of returning the equipment.
IVAN MMan I dealt with at pickup was rude and the least bit helpful. He had horrible customer service. Did not explain things. Requested payment without telling payment amount. When I asked for the total he was rude and declined to tell me. Would not recommend to anyone this location or service.
TRAVIS MIt was a good experience
BENEDICTA O