(1) Improvements can be made on phone manners. I appreciate that the local dealer helped to make the time of pickup work for us, but the tone and argumentativeness of the staff member provided me with a good opportunity to challenge my patience. An agent from Edmonton had called me after I contacted the local dealer and was emphatic that there was no way we could get a truck for the desired time, thankfully afterwards the local agent was able to work with us ... but it could have been a lot more pleasant. (2) The location for pickup is in a pretty nasty area of town, and the trucks are jammed together in their little lot which makes it interesting to navigate out of there. A lot could be done to improve the area where the trucks are stored (it's basically just a lawn with a drop off) and the exterior of the building. (3) It seemed to take a long time to complete the transaction in the store, and the promised text message so the other driver could send in their license information never arrived. (4) There was damage to the truck from previous use (cracked side mirror, visible areas of paint damage on the hood), and there was no mention of acknowledged damage on the online form. I'm not worried about the cosmetics, but it made me wonder if I would be charged for pre-existing damage later. (5) The online form is a bit confusing to use, I had paid for the truck and insurance/roadside assistance indoors and when I completed the form after it was offering me more options for insurance which made me wonder if I had insurance or not. It would be easier if there was a way in which I could have been sent a link in advance for me to complete the form and request the insurance, etc. without standing in a dicey convenience store with interesting people coming in and out from the street. Overall I would rent again from this outlet, but it took a lot more time and wrangling to make this all work than I had thought was necessary.
ANNE B
Quick Stop Convenience
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Prince Albert, SK S6V0M7
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- 4.0 Average Customer Rating
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HARMANDEEP BThe online Reservation and return system made things incredibly quick and easy.9
Darren CThe entire experience from booking to drop off was excellent. Thankyou!
MELANIE GI won't recommend going to that place again if possible. The truck was SUPER dirty, smelly, and with waste food on the floor. The truck was not well maintained. The rental place had many drug addicts sitting on the stairs and smoking some weird smelly sticks and not leaving enough space to enter the store. It was a sketchy place.
VARINDER K