Uhaul really disappointed this time. Told them we wanted to drop off the trailer at the same location we left their rental truck we had rented just a few weeks earlier. Both were one way trips to SC. Was told that was fine, we could actually drop off the truck at any location we wanted within the Conway, SC area. Went to drop off the truck and was told they didn't take trailers. They gave us another location to take it too. Went there. Was told they already had so many Uhaul vehicles that we needed to leave it in the field, which we did. They said they checked it in. Account never should it was returned. Had to call Uhaul. They stayed we were supposed to drop it off at another location. After going over what we were originally told about returning the truck they switched the drop off location to where left it. We wasted a lot of time dealing with dropping off this trailer. We need to rent a truck again in a month or two and now we're debating whether to go with another rental company.
JOHN S
Bridge Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prince Frederick, MD 20678
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was displeased that the location we chose was not a trailer drop off place and I had to then drive in different direction to go to this place. So I was slightly over my time line and we were charged for more time even though I was at the first place in time. When I asked if there was any paperwork, the guy said no. Based on my previous experience I chose to take pics of the trailer dropped off just in case. So my overall experience was not what I would consider normal.
Stephen WA pleasure to work with - very friendly.
TODD KMore professional
Tonia HCustomer service was great and answered all of my questions concerning my rental.
Harland M