No one was there for the drop off. Was no room in the trailer lineup for another trailer so had to guess where they’d want it parked. No really big deal, the app guided me through the drop off, but wondering if I parked it in the right place made me a little uncomfortable.
Kurtis M
America Hotel & Campground
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rapid City, SD 57701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
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The reason I would not recommend this business to a friend is because of my experience with Brian, the employee who checked me out. His attitude was poor, and he seemed like he didn't want to be there. He appeared uninterested in helping me and didn't seem to care about any questions or requests I had. Customer service is a big part of the overall experience, and unfortunately, this interaction left a very negative impression. Because of this experience, I would not recommend anyone visit this location if Brian is working there.
Tony DI had to unhook and move the trailer my self to a parking spot. No one left the office. They couldn’t get in the computer so they had me call a number to check in. Absolutely no one there gave a shit about the trailer, me or the entire process. It was apparent U-haul was a side gig for them and they acted like it was more of a hassle than anything.
Jeff HNice friendly people.
Justin JStaff person was not familiar with checkout process so it took about 20 minutes to get checked out. Also, she asked questions that I had already responded to during online reservation process.
Douglas T