This location is only able to check in and check out. No help at all with uhaul issues.Michael E.
America Hotel & Campground
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rapid City, SD 57701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Y'all screwed up and cost me extra running around. Bad information on the dolly pick up point. All that cost me a days travel... Y'all don't communicate with your other points at all...Left hand don't know what the right hand is doing...connie R.
The online check in was a mess and was difficult to navigate. I got a call not even 24 hours before hand that changes the city I was to pick up my rental. They said that because of the inconvenience I would get an extra day. Which I didn't use I had the rental back the same day by 6:30pm. They assured me they would pay the rental mileage down to travel to the city I was originally supposed to pick up rental as it was 50 miles away. It was not a good experience and I'm disappointed!Stephanie P.
The location I was told to go to pick up the uhaul didn't have it so was sent to a different location and they didn't have the appliance dolly or blankets. I had to go to another location for those so ended up at 3 locations spread miles apart. Someone could have notified me re: change in pick up location. Very poor service. After having the uhaul for one day I received a message stating the uhaul hasn't been returned and will be reported as missing if not brought back. After calling they said there was a glitch in the system. This whole experience was a nightmare from beginning to end. I won't ever use them or recommend them again.francis K.
To start my truck was rented out from under me. I had to drive a hundred miles out of the way to get the truck. We got there and found a nasty dirty truck inside and out with large dents in the side ,b a ck and up front windshi ed ld there wasn't anyond there driving the truck back it pulled to the right vibrated and rode rough. I sent info in 3 times and was told they never got it. They tried to run my card 3 times znd each time I even called the bank to make sure it went through getting many different people . One left a msg ,not pleasant that they were after me because I was as n hr laye getting thd card through. My bank could see where thdy w ed re trying unsuccessfully to run thr card. I ask for some hrlp but on several request no one would call me. When we r ed turned the truck they were helpful snd sympathetic to my need s and gave ed md a number to call to report all this. Will call them asap still trying to get moved. Not likely to ever do this againSTEVE W.