Location did not have blankets and dollies. I was rerouted to this location without any say in the matter. Windshield wipers needed replaced. Driving in rain was difficult. Main location on deadwood in Rapid would ever pick up phone. Tried to call 3 or 4 times and kept getting routed to useless call center.JEREMY F.
Moving Truck Rental in Rapid City, SD at America Hotel & Campground
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rapid City, SD 57701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Self check out. Wasn't open.Mark A.
Not all Uhaul facilities are open 7 days a week. Did self check out.Mark A.
We had to leave the trailer in a parking lot and check in online.BRIAN H.
Drop them as an alternative pick up location for u haul In Rapid City. It was disgusting, no mask wearing, employees hacking and sneezing, no plexiglas at counter. My husband had to wait one hour in a crowded lobby and then none of the furniture blankets were wrapped. There is a high covid outbreak in that town so we on purpose went with u haul so we'd have a legit company with policies regarding cleaning/ covid. We spent the whole drive worrying my husband had been exposed. I issued a complaint and a manager was supposed to call me but no one has Returned my call . I'm only loosing more respect for u haul.Brooke T.
The drop off point was an almost vacant lot. Had I not seen the U-HAUL equipment in the lot I would not have known this was where I was to drop off the trailer. Need signage by the road to the drop off point, and again where you turn into the drop off point. It would be helpful to have a sign on the building across from the drop off point indicating that this was the U-Haul site to rent or deliver the equipment.JOHN R.
Looks like a great place.HEIDI J.
The truck was dirty on the inside. I had to sweep AND mop the floor before I was comfortable with loading my goods into the truck. Additionally, I was told to bring it back with a full tank of gas as the attendant walked away sucking on his Portable Electronic Nicotine Inhalation System. Then I started it and got ready to pull out the parking lot when I noticed the fuel gauge was below 3/4 tank. I had to chase down the attendant and let him know. Bottom line here is that the truck was probably never inspected when it was previously turned in and if it was then someone should have gassed it up and cleaned it out. I was also charged $14 for the insurance that I declined when making the reservation. But I've yet been able to contact the company to rectify the issue. I'm disappointed in Uhaul on this one. We'll see if anyone even reads this and makes it right.Richard C.
Since U-Haul is shared with another company and they share computers, the wait time for check in was a little longer than normal.Dave D.
It was too complicated. Required multiple phone calls to change the return date. Once that was done they over charged me for a day and Still haven't replied to that. You only deal with national people on the phone. Maybe the locals should handle the bookings. I don't know if I will ever use uhaul again. It's been very frustrating which is the last thing you need during a move.Ivan V.
Nothing at this timeScott J.
Clean equipmentLynn D.
The truck was very dirty outside. The front end was most dirty, especially the windshield as it was covered in dead bugs.Pierre L.
Nobody new what they were doing.Amber L.
The "technician" that hooked up my trailer, Charles, could have killed someone. I think he was under the impression that I was a clueless trailer drier and so he could get away with anything. Didn't cross chains, didn't even hook up the third safety chain, didn't check equipment, didn't check lights' didn't hook up brake lights, didn't check tire pressures, didn't check if the trailer was clean, didn't take a photo of his work. He seriously could have killed someone on the road and it would have been on my dime. A HUGE thank you goes out to Paul Lewis the owner at the U-haul in Rapid City South Dakota, he most likely saved lives by doing all of the checks that Charles at America's mailbox neglected to do. He needed to do a ton of things to make the trailer right and safe for me to drive down. He changed a tire with less than half of the safe pressure, he replaced a wire harness for the brake lights that was completely severed, he changed eh license plate light which was out (ILLEGAL TO DRIVE LIKE THAT), he replaced the third safety chain, and he made sure everything worked. I would NEVER recommend anyone who cares about their own lives and the lives of others to deal with Charles at americas mailbox in Rapid City South Dakota, but I would certainly recommend the U-haul office in Rapid City South Dakota and to deal with Paul Lewis. To be honest, I would expect a full or partial refund for the trouble we experienced. The time we lost due to this extravaganza was huge, and on top of that we could have killed someone on the road.lane S.
The man who helped us had to be called from someplace in the back. 10 mi yes later he shows up lookin Ike a drunk who had a hard night. His clothing was disheveled,hair was uncombed, and I doubt he ever trims his shaggy beard or brushes his teeth. He never sent the email with the receipt. I had to call to have it sent.James C B.
the parking lot where I picked up the trailer was a wet and muddy mess.Chadf H.
contract entered at Omaha and Deadwood Ave location. Had to go across town to find the truck at America Motel. Poor management.Paul T.
Don't double book trucks. I booked a truck almost 3 weeks before my move. The day of the move: I caught a ride from a friend to get my truck. My scheduled truck wasn't there for pickup at the location and all other trucks were booked. I was sent to another location. I again called my friend for a ride. We get there and that location didn't open for another two hours. Saw one truck there. Friend took me home. Sat on phone to confirm with uhaul for 20 minutes before I was transfered but then i was mysteriously cut off. Called uhaul back and was on hold as i drove the car to the first uhaul location. Begged person who answered not to let me get cut off again so I can get confirmation of the truck availability as I get to the uhaul store. I confirm on the phone there is a reservation for a truck at the other location. I pick up a hand truck and a couple mattress covers because it didn't look like other location had any of that stuff. Lady felt sorry for me because of the problems and let me use hand truck free of charge. That helps me none. I get reimbersed for the move from my employer. I go home and for the third time call my friend for a ride. I get to the uhaul location and find out truck is booked by the uhaul contractor for the next day and he did not want to let it go. He called uhaul scheduling because I was was not leaving until somone got this situation figured out. I was asked to drive to next nearest uhaul that had a truck which was 55 miles away. I told them I can't because I don't have a ride and movers coming in 30 minutes. I previously called my movers when things looked like I was go in to be late and was told rescheduling that day wouldn't work for them. At uhaul the guy helping me was told by scheduling to give me a truck and they would re-route one for him. I get the truck. Movers come as I get to my house load. Loaded. Then I have to go to first uhaul to get the car dolly (other store did not have anything like that. I go back home load car and on my way. Uhaul you get an F for your scheduling office.Kevin H.
Great ServiceDavid S.
Drop off was easy.Rafe M.
Was extremely slow process, the first trailer was missing, so back across the street to check on it. Came back and had us hook up and then the lights didn't work, back across the street to get a different light cord. Third trailer and we were on our wayBrad J.
Reserved a 20ft with auto transport online. When I arrived only a 26 was available and it had a auto dolly attached 2 wheel only. I was told that he might have an auto transport, but not sure. After 20 min of calling other uhaul locations he ended up finding an auto transport for us. He showed me how to,hook it up and sent me on my way home a 15 min drive. Upon arriving home my wife tells me that there are no brake lights on the auto transport. When I called to ask about it be said that he might have a cable for that, but he wasn't sure. We then received a call back that he would have them,waiting for us so I had to drive back to pick them up.....oh I forgot to mention we had movers meeting us on the clock. We were late meeting them and had to pay them extra for waiting. Thanks for the confusion and stress on the start of our 3 day move it made a less than enjoyable experience worse. Would have been nice if they were organized.Dion Z.
You wouldn't let me rent a trailer big enough for my needs to take out of state. I had to leave stuff behind because I didn't have enough room in your trailer.Kevin K.
Super slow check in even first thing in the morning. Everyone was super friendly though!Nicole W.