Very poor, I paid online and signed in online, when I went to get keys to vehicle worker said she had to reverse my online pick-up transaction and charge me on site, She then added insurance to the bill I declined online and in person , she tried to say gas was 1/2 of tank, fortunately I had photo for my record it was at 1/4 tank, she also tried to charge me for excess miles . I had truck < 2 hrs , she said I had to make deposit I was charged but never refunded. My friend left her apple phone in the truck and we went back to retrieve. Truck was rented already, it is obvious they did not look inside of truck prior to renting or they would have found it as it was sitting on the arm rest. She said she called renter and they said there was no phone inside. Either the business took it or the renter.......it's an iPhone so I'm sure it was stolen.
POLLYANNE D
D&S Shipping Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rialto, CA 92376
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Buena experiencia,servicio rapido,muy buena atencion,la experiencia fue con el servicio de Uhaul fue excelente.
WILMER VEverything is very well, thank you, staff.
SALVADOR TWe were grateful for use ofnthe truck though we were told we might not be able to because we live out of state. The truck had a pillow and stains in the back of it, which we were charged a cleaning fee for, though it wasn't our mess. Insurance was added that we didn't need, but wasn't asked. Unfortunately for us, we did not fill the tank back up so that took an extra charge of money that we didn't have to spend. It just feels like we were taken advantage of with all of these charges.
JESSICA PExcellent customer service from staff here
MICHAEL P