First of all, advise them in person when they get to the location that they should take pictures, before and after, inside and out. of the truck for their own protection. All I was told was, here are the keys and there is your truck! After I am on my way to my home, my wife gets a message on her phone "BEFORE YOU GO"!!!! with instructions! We are not seasoned renters. Also, the windshield was deplorable and very hard to see out of - filthy! Come on! Maintain your trucks before the next person can't see out of it at all! It was a surely well used truck. Running very rough.
Ian D
Leslie Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, ON L4B4C4
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Customer Reviews
- 4.5 Average Customer Rating
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Wilson at Leslie Convenience was friendly and so helpful. The whole process using the UHaul App was easy, efficient, convenient and quick.
Vince FTo Whom It May Concern, I am writing to formally complain about a highly unsatisfactory experience I had when attempting to rent a truck from U-Haul on [Date of rental, e.g., July 2, 2025]. I had a confirmed reservation for a truck pick-up at 3:00 PM. Based on this reservation, I had also specifically reserved elevator access at both my previous and new residential buildings for moving purposes. However, at approximately 2:30 PM on the day of my move, I was informed by your dealer that the reserved truck was not available. This last-minute notification caused significant distress and a substantial delay to my moving schedule. After an hour-long delay, I was eventually able to rent a larger truck, which unfortunately came with a higher rental rate than my original reservation. This situation created immense inconvenience, disrupted my pre-arranged moving plans, and resulted in unforeseen additional expenses. It is deeply concerning that a confirmed reservation for a crucial piece of equipment like a moving truck can be unilaterally canceled so close to the pick-up time, seemingly without a guaranteed replacement. I would like to understand why reservations are accepted if the availability of the vehicle is not assured. This incident severely impacted my move and reflects poorly on U-Haul's reservation system and customer service. I request a full explanation for this issue and an appropriate resolution for the inconvenience and additional costs incurred due to U-Haul's inability to fulfill my confirmed reservation.
Mohsen JA Tiny convenience store with the nicest owner. Best U-Haul experience I have had in years. 5 Stars. Thank you to the owner
STEVEN SGood
MOHAMED T