Caitlin was very helpful and professional knowledgeable concerning U-Haul equipment.
VICKI P
Gibson Resale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, KY 40475
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I returned after hours so I didn’t meet any personnel
STEVEN TThis location is tiny. It is difficult to turn around in.. It is located near an intersection which makes it hard to get into or out of. They never answer their phone.
ALLEN CI was never notified that the appliance dolly I reserved was not available, so I was not able to move my appliances, making the truck rental a waste of money. The truck was not ready at the promised time for pick up, so I wasted an hour of paid labor. The truck had a horrible cigarette odor.
KEVIN LI came into the location to reserve a truck five (5) days before sch pick-up we req the dolly and the pads, was told it was confirmed and I received a confirmation number I requested early pickup and was told no one was in the office until 10am that day so I was told I could download the app for early pickup and retain key thru the boxes attached to the uhaul building the app did not work or allow us to sch before hours pickup we arrived at 10am to pickup our confirmed truck Even with the confirmation number on my phone wherein I showed the man we were directly given in person by said location he stated he NO Reservation was in his computer- he then informed me that my reservation was under my maiden name which I've been married for 36 years and use my married name she must of typed my maiden name from DL not my married name taken 36 years ago I also had to repeat the process then, the truck itself was pretty beat up but we took pics to document damages with the man with us so we wouldn't be accused of damages. UPON returning Home with truck there was NO dolly inside truck like we requested also, there was a bag saying protective padding. yet the bag was empty I Paid over $100 to not get anything we requested in addition, the truck reeked of cigarette smoke and we had to pickup air refreshers to make it tolerable - overall it was NOT a professional experience
AMY M