E Belt Blvd location sent me to 900 N Lombardy with a reservation. I get there employee says my reservation messed up her store and now I need to go to 4511 W Broad. Cost me an extra hourISAIAHPERNELL D.
Trailer Rental & Towing in Richmond, VA at U-Haul Trailer Hitch Super Center of Willow Lawn
Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Richmond, VA 23230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Just treat them in the same manor.Philip J.
No one helped me and it was a few minutes after close and they just locked the door instead of helpingJustin M.
Customer service was amazing on both the pickup and drop-off!!!SEANTREVON T.
Thank You U-Haul, you are the Best!Wilbert M.
Keep hiring great staff! I had to go to Washington Dc and back to VA. I just sold my truck and all your employees provided what i need from 3 location! SatisfiedMICHAELP J.
Becky was awesomeDARIN D.
With just one worker there both days we worked with this location, it causes long waiting periods. When u provide a wide variety of services, one person is taxed with propane filling, selling boxes, renting trucks, renting flat beds. The person is busy. They were nice enough....just lots to do and lots of waiting.Craig S.
Staff there have always be curious and helpful and waste no time. I would give the a ðŸ‘ðŸ‘ðŸ‘ thumbs up !WILLIAMBRADFORD P.
Charged extra milagesROSS T.
Always have a great experience here. The staff is helpful and I am always able to get a truck on short notice which is so helpful.joan J.
Truck was clean though, however old and was unstable past 50mph. Mentioned to staff. Hopefully action will be taken or vehicle taken out of service. Others in the fleet seemed newerMICHAELG M.
Can't think of anything. Truck was ready, Lote loaded in our supplies and we were ready to go. I would like to start with a full tank since it makes the return easier.katharine D.
Staff very non personal. Lots of litter around the building. The bathroom was horrible. AND the worse was that the tires had no tread and I had to have a neighbor pull us out of the back yard with a truck with a front wrench. The tires just spun going backwards or forward and the ground was only very slightly wet.JAMESEDWARD L.
If returning the rental after hours, make sure that the renter knows how to disconnect the trailer.GREGORYBOWEN B.
Got there at 9:40am and they were closed, came back at 10:10am they were open. Place opens at 7am?!? Isaiah (your employee) spent the whole time cussing and complaining how his boss was going to fire him, said he has bad customers service (which I agree with!). He even went so far as to write down his bosses number that I HAD to call and say he was great. Even went so far as to write down his number, so I could call him when I had done this! When I asked to add insurance and safe trip he told me they were crap and good luck getting help from Uhaul! Women before me even walked out over his cussing and attitude, should have known then to just leave myself. Could not even drop off truck in city I had booked online, made me drive 30 minutes west, THAT I GOT CHARGED FOR 15 MILES OVER! Will not make the mistake of using Uhaul ever again!GARYLEON V.
Reserving a trailer, picking it up, and dropping it off was a breeze. Very professional and well organized.Bradsher S.
Engine light was on in truck, gas tank was only half full the equipment I rented was not provided, even though I did the app to get the truck I had to wait 20 minutes to get the keys. Generally it was a very poor experience and after that I'll be looking to a different rental company in the future as this has tarnished my view of uhaulJack H.
Not sure . I dropped off truck and guy came to me and took key.. easy it was greatLori R.
I'm not sure of the name of the attendant who was on site but he was extremely helpful, friendly, and new what he was doing. ...all in the middle of a snow storm on a Sunday morning!!! Nice Job N. Broad St. location!!John R.
The rest room was disgusting. Tho is was also the 3rd alternate location for pick up, not the location's fault. Uhaul changed my location 3 times and only called me once about it. The â€œdiscountsâ€ you offered didn't make up for the 40 excess miles I had to drive and pay for in mileage and gas.ERICDANE S.
Was lied to about vehicle being able to fit on trailer poor customer serviceANDRELAMAR Y.
Employee unhooked our trailer and put it in a spot. Very friendly and maskedTHOMASCARL H.
The cost for one extra day on a three day rental was almost the same cost for the entire three days. Plus when I received my bill for the extra day (only six additional hours I used it) there was no cost breakdown - it said there was a charge for $40 for the additional day and then the total was $62 with no explanation of where the other $22 came from. Overall really disappointed with this rental, have always used U-Haul in the past for my moving experiences, but after this experience will definitely look at other moving rental options. Lastly the equipment its self had issues upon further examining. The back sliding door would always get stuck going down or up, and you would have to really wrestle with it to get it to go down. And on one instance my wife while trying to wrestle it down fell and hit her arm and chin on the back of the truck.ZANE AARON P.
The truck I rented heavily smelled of cigarette smoke. I had to drive with the window down in the freezing cold and it still gave me a headache. I informed the customer service guy when I returned the truck, he did not apologize and just said â€œok.â€ This was not ok!RUTHANN N.